Administrative Support Specialist

1 day ago


Royston, Barnsley, United Kingdom Mumford & Worrall Ltd Full time

We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Mumford & Worrall Ltd. This role will involve providing administrative support to our operations team, ensuring the smooth day-to-day running of our business.

The ideal candidate will have previous experience working in a fast-paced office environment, with excellent communication and organizational skills. They will be responsible for:

  • General Administration: Providing administrative support to the operations team, including preparing documents, producing files, and filing.
  • Task Management: Allocating tasks to team members, ensuring timely completion and meeting contractual SLA agreements.
  • Dashboard Monitoring: Monitoring dashboard data to ensure we are meeting contractual SLAs and making adjustments as necessary.
  • Communication: Liaising with internal and external stakeholders, including clients and engineers, to ensure effective communication and resolution of issues.
  • Record Keeping: Maintaining accurate records of tasks, deadlines, and progress, ensuring compliance with company policies and procedures.

Requirements:

  • Previous experience working in a helpdesk, customer services, or call centre environment (desirable)
  • Excellent organizational and time management skills
  • Ability to work in a fast-paced and pressured environment
  • Self-motivated with the ability to set own tasks and work independently
  • Excellent written and verbal communication skills
  • Good attention to detail and accuracy


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