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Canterbury, Kent, United Kingdom East Kent Hospitals University NHS Foundation Trust Full timeJob SummaryThe Outpatient Patient Service Centre role is responsible for providing an efficient and streamlined administrative service to patients and customers of East Kent Hospitals University Foundation Trust. This role involves supporting the Supervisor and leading a team in the operational delivery and clinical governance of Outpatient Services.Main...
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Canterbury, Kent, United Kingdom East Kent Hospitals University NHS Foundation Trust Full timeAbout the RoleWe are seeking an experienced Operational Manager to join our Outpatient Services team at East Kent Hospitals University NHS Foundation Trust. As a key member of our team, you will play a vital role in supporting the Outpatient Service Manager in the operational delivery and clinical governance of the administration side of the Outpatient...
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Outpatient Services Operational Manager
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Canterbury, Kent, United Kingdom East Kent Hospitals University NHS Foundation Trust Full timeAbout the RoleWe are seeking an experienced Operational Manager to join our Outpatient Services team at East Kent Hospitals University NHS Foundation Trust. As an Operational Manager, you will play a key role in supporting the Outpatient Service Manager in the operational delivery and clinical governance of the administration side of the Outpatient...
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Outpatient Services Operational Manager
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Canterbury, Kent, United Kingdom East Kent Hospitals University NHS Foundation Trust Full timeAbout the RoleWe are seeking an experienced Operational Manager to join our Outpatient Services team at East Kent Hospitals University NHS Foundation Trust. As an Operational Manager, you will play a key role in supporting the Outpatient Service Manager in the operational delivery and clinical governance of the administration side of the Outpatient...
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Operational Manager
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Canterbury, Kent, United Kingdom East Kent Hospitals University NHS Foundation Trust Full timeAbout the RoleWe are seeking an experienced Operational Manager to join our Outpatient Services team at East Kent Hospitals University NHS Foundation Trust. As a key member of our leadership team, you will play a vital role in delivering high-quality patient care and driving service improvements.Key ResponsibilitiesSupport the Outpatient Service Manager in...
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Operational Manager
2 months ago
Canterbury, Kent, United Kingdom East Kent Hospitals University NHS Foundation Trust Full timeAbout the RoleWe are seeking an experienced Operational Manager to join our Outpatient Services team at East Kent Hospitals University NHS Foundation Trust. As a key member of our leadership team, you will play a vital role in delivering high-quality patient care and driving service improvements.Key ResponsibilitiesSupport the Outpatient Service Manager in...
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Outpatient Services Team Lead
1 month ago
Canterbury, Kent, United Kingdom East Kent Hospitals University NHS Foundation Trust Full timeAbout the RoleThe Outpatient Patient Service Centre role is a key position within East Kent Hospitals University NHS Foundation Trust, responsible for delivering an efficient and streamlined administrative service to patients and customers. As a member of the Outpatient Service Team, you will play a vital role in supporting the Supervisor and leading a team...
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Outpatient Services Team Lead
1 month ago
Canterbury, Kent, United Kingdom East Kent Hospitals University NHS Foundation Trust Full timeAbout the RoleThe Outpatient Patient Service Centre role is a key position within East Kent Hospitals University NHS Foundation Trust, responsible for delivering an efficient and streamlined administrative service to patients and customers. As a member of the Outpatient Service Team, you will play a vital role in supporting the Supervisor and leading a team...
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Operational Manager
1 month ago
Canterbury, Kent, United Kingdom East Kent Hospitals University NHS Foundation Trust Full timeJob SummaryWe are seeking an experienced Operational Manager to join our Outpatient Services team at East Kent Hospitals University NHS Foundation Trust. The successful candidate will be responsible for supporting the Outpatient Service Manager in the operational delivery and clinical governance of the administration side of the Outpatient Services.Main...
-
Operational Manager
1 month ago
Canterbury, Kent, United Kingdom East Kent Hospitals University NHS Foundation Trust Full timeJob SummaryWe are seeking an experienced Operational Manager to join our Outpatient Services team at East Kent Hospitals University NHS Foundation Trust. The successful candidate will be responsible for supporting the Outpatient Service Manager in the operational delivery and clinical governance of the administration side of the Outpatient Services.Main...
-
Outpatient Services Team Lead
1 week ago
Canterbury, Kent, United Kingdom East Kent Hospitals University NHS Foundation Trust Full timeJob SummaryThe Outpatient Patient Service Centre role is responsible for delivering an efficient and streamlined administrative service to patients and customers of East Kent Hospitals University Foundation Trust. This position involves supporting the Supervisor and leading a team comprising Senior Administrators and Assistant Administrators in the...
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Outpatient Services Team Lead
2 weeks ago
Canterbury, Kent, United Kingdom East Kent Hospitals University NHS Foundation Trust Full timeJob SummaryThe Outpatient Patient Service Centre role is responsible for providing an efficient and streamlined administrative service to patients and customers of East Kent Hospitals University Foundation Trust. This role involves supporting the Supervisor and leading a team compromising of Senior Administrators and Assistant Administrators in the...
-
Outpatient Services Supervisor
1 month ago
Canterbury, Kent, United Kingdom East Kent Hospitals University NHS Foundation Trust Full timeAbout the RoleThe Outpatient Services Supervisor is a key member of the Patient Service Centre team at East Kent Hospitals University NHS Foundation Trust. This role is responsible for providing an efficient and streamlined administrative service to patients and customers.Main ResponsibilitiesThe successful candidate will be responsible for managing the...
-
Outpatient Services Supervisor
1 month ago
Canterbury, Kent, United Kingdom East Kent Hospitals University NHS Foundation Trust Full timeAbout the RoleThe Outpatient Services Supervisor is a key member of the Patient Service Centre team at East Kent Hospitals University NHS Foundation Trust. This role is responsible for providing an efficient and streamlined administrative service to patients and customers.Main ResponsibilitiesThe successful candidate will be responsible for managing the...
-
Outpatient Services Team Lead
3 weeks ago
Canterbury, Kent, United Kingdom East Kent Hospitals University NHS Foundation Trust Full timeAbout the RoleThe Outpatient Services Supervisor is responsible for providing an efficient and streamlined administrative service to patients and customers of East Kent Hospitals University NHS Foundation Trust. This role involves supporting the Supervisor and leading a team of Senior Administrators and Assistant Administrators in the operational delivery...
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Outpatient Services Team Lead
3 weeks ago
Canterbury, Kent, United Kingdom East Kent Hospitals University NHS Foundation Trust Full timeAbout the RoleThe Outpatient Services Supervisor is responsible for providing an efficient and streamlined administrative service to patients and customers of East Kent Hospitals University NHS Foundation Trust. This role involves supporting the Supervisor and leading a team of Senior Administrators and Assistant Administrators in the operational delivery...
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Outpatient Services Team Lead
2 months ago
Canterbury, Kent, United Kingdom East Kent Hospitals University NHS Foundation Trust Full timeAbout the RoleThe Outpatient Services Team Lead is responsible for providing an efficient and streamlined administrative service to patients and customers of East Kent Hospitals University NHS Foundation Trust. This role involves supporting the Supervisor and leading a team compromising of Senior Administrators and Assistant Administrators in the operational...
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Outpatient Services Team Lead
2 months ago
Canterbury, Kent, United Kingdom East Kent Hospitals University NHS Foundation Trust Full timeAbout the RoleThe Outpatient Services Team Lead is responsible for providing an efficient and streamlined administrative service to patients and customers of East Kent Hospitals University NHS Foundation Trust. This role involves supporting the Supervisor and leading a team compromising of Senior Administrators and Assistant Administrators in the operational...
Outpatient Services Coordinator
3 months ago
Position Overview
The Outpatient Services Coordinator is tasked with delivering a seamless and effective administrative experience for patients and stakeholders associated with East Kent Hospitals University NHS Foundation Trust. This position entails assisting the Supervisor and overseeing a team that includes a Senior Administrator and several Assistant Administrators, ensuring the operational efficiency and clinical governance of Outpatient Services. The role is situated within a dynamic Patient Service Centre, where the selected candidate will engage in a fast-paced setting, focusing on the training of new personnel and guiding them through a rigorous training regimen aimed at fostering ongoing development and adherence to quality improvement standards. Additionally, the Coordinator will support the team in maintaining precise staff records and ensuring compliance with mandatory training requirements.
Key Responsibilities
In collaboration with the Senior Administrator, you will oversee the daily operations of the team, providing a comprehensive administrative service to all users of the Patient Service Centre. Responsibilities may include:
- Organizing and prioritizing your own workload as well as that of team members.
- Engaging with frontline service users, the public, and various external partners.
- Establishing and maintaining efficient systems for both paper-based and electronic documentation.
- Composing and preparing correspondence for team members.
The Patient Service Centre comprises several specialized teams, including:
- The Clinic Maintenance Team, responsible for managing clinic modifications, such as cancellations and appointment format changes.
- The Two-Week Wait Team, which addresses urgent patient appointments that require timely attention.
- The Pre-Registration Team, which processes incoming referrals from General Practitioners and registers them in the system.
- The 18-Week Team, tasked with scheduling initial patient appointments within an 18-week timeframe.
About Our Organization
As one of the largest hospital trusts in England, we operate five hospitals and community clinics, serving a local population of approximately 800,000 individuals. Our mission is to provide 'exceptional healthcare delivered by exceptional people.' Our operations are guided by our core values: 'Ensuring individuals feel cared for, secure, respected, and confident in our commitment to making a positive impact.' We have adopted a new operational philosophy at East Kent Hospitals, termed 'We Care,' which emphasizes empowering frontline staff to spearhead daily improvements. We seek compassionate individuals to join us on our journey of enhancement for the patients, families, and caregivers we serve daily.
Applications for this position should be submitted by the candidate personally. The use of artificial intelligence (AI) tools in the application process may result in disqualification, as this document is a crucial component of the assessment procedure. However, applicants may seek appropriate assistance with their applications if needed due to any declared disabilities.
