Outpatient Services Team Lead

1 month ago


Canterbury, Kent, United Kingdom East Kent Hospitals University NHS Foundation Trust Full time

Job Summary

The Outpatient Patient Service Centre role is responsible for providing an efficient and streamlined administrative service to patients and customers of East Kent Hospitals University Foundation Trust. This role involves supporting the Supervisor and leading a team compromising of Senior Administrators and Assistant Administrators in the operational delivery and clinical governance of Outpatient Services.

Main Duties of the Job

Along with the Senior Administrator, you will manage the day-to-day activities of the staff and work within the Patient Service Centre ensuring a comprehensive administrative service to all service users. This includes organisation of own and other team members' work, contact with front-line service users, members of the public, and other external stakeholders.

About the Team

The Outpatient Service Team is a hard-working team who are highly motivated and effective. As a large Trust, we have services at six of the sites, and we provide key services within the patient pathway for Outpatient and in-patient activity. We work hard as a team to continually ensure that patient care is at the forefront of our service.

Requirements

To be successful in this role, you will need to have excellent communication and organisational skills, with the ability to work in a fast-paced environment. You will also need to be able to train and support new staff members and maintain accurate staff records.



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