Client Support Coordinator

1 week ago

London, Greater London, United Kingdom Allianz Trade Full time

About Allianz Trade

Allianz Trade is a global leader in credit insurance and credit management, specializing in trade credit insurance, surety bonds & guarantees, and business fraud insurance.

With over 62,000 clients globally, Allianz Trade has an AA rating by Standard & Poor's.

Job Summary

We are seeking a Mid Office Account Support professional to join our Direct and Bank Relationship Management team.

Key Responsibilities

  • Support the Relationship Management team to manage client requests, undertake administrative support, and system-related activities.
  • Assist a team of Account Managers and Business Development Managers in managing client inboxes and tickets, ensuring continuity of service for key customers.
  • Act as a second line of defense for Account Managers and support on administrative tasks and system functions to enable them to focus on client engagement.
  • Respond or escalate level 2 queries on behalf of Account Managers when unavailable, and support ad hoc requests relating to the existing portfolio.
  • Manage level 2 tickets assigned to absent Account Managers.

Requirements

  • Proficient in Excel, Outlook, Teams, and other key IT systems.
  • Excellent communication and organizational skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

Benefits

  • Life assurance.
  • Health cash plan.
  • Hybrid working.
  • Employee Share Incentive Plan.
  • Various discounts on insurance through the Allianz Partnership.

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