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Client Support Operations Coordinator

3 months ago

London, Greater London, United Kingdom Office Angels Full time

Position: Customer Business Support Coordinator
Salary: 27,000 DOE
Working Hours: 8:30am - 5:30pm, Hybrid
Employment Type: Full Time, Temporary with potential for permanence

Location: Near St Pauls Station

Availability: Immediate start required

Are you an enthusiastic and customer-oriented professional seeking a new opportunity in the Medical Aesthetics sector? Our client, a prominent organization in this field, is in search of a Customer Business Support Coordinator to enhance their vibrant team. If you possess strong problem-solving capabilities and exceptional customer service skills, this role may be ideal for you.

As the primary contact for clients, the Customer Business Support Coordinator will deliver assistance via phone and email, ensuring that inquiries are addressed promptly and to a high standard. Your advanced emotional intelligence will enable you to defuse challenging situations and foster robust relationships with valued clients. Additionally, you will utilize your technical troubleshooting skills and project management expertise to effectively resolve customer issues.

Why consider this opportunity?

  • Flexible hybrid working arrangements promoting work-life balance.
  • A performance-based bonus of 10% to reward your exceptional contributions.
  • Complimentary beauty treatments as a perk.
  • All expenses covered for holidays, allowing for personal rejuvenation.

Key Responsibilities:

  • Provide exceptional phone and email support to clients.
  • Create and manage service tickets, ensuring completion to client satisfaction.
  • Deliver outstanding customer service, consistently exceeding expectations.
  • Act as the initial point of contact for customer service inquiries, demonstrating professionalism and empathy.
  • Coordinate preventative maintenance schedules for clients.
  • Process orders for consumables as requested by clients.
  • Collaborate with various departments to effectively communicate and share information.

Qualifications:

  • Experience in a customer service or call center environment.
  • A positive attitude and approach to responsibilities and team interactions.
  • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook).
  • Excellent organizational skills with the ability to manage multiple tasks simultaneously.

Don't miss this opportunity to become part of a dynamic team in the fast-paced Medical Aesthetics industry. This temporary position offers a pathway to permanent employment based on performance.

Office Angels is an employment agency committed to equal opportunities, valuing expertise, energy, and enthusiasm in enhancing everyone's chance of participating in the workplace. We respect and appreciate individuals of all backgrounds and experiences, creating an inclusive environment that fosters growth. If you require reasonable adjustments at any stage, please inform us, and we will be glad to assist you.

Office Angels operates as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role, your details will be submitted to Office Angels. Our Candidate Privacy Information Statement detailing how we will utilize your information is available on our website.