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Client Support Operations Coordinator

3 months ago

London, Greater London, United Kingdom Office Angels Full time

Position: Customer Business Support Coordinator
Salary: 27,000 DOE
Working Hours: 8:30am - 5:30pm, Hybrid
Employment Type: Full Time, Temporary with potential for permanent placement

Location: Near St Pauls Station

Immediate Availability Required

Are you a driven and customer-oriented professional seeking a new opportunity in the Medical Aesthetics sector? Our client, a prominent player in the industry, is in search of a Customer Business Support Coordinator to enhance their vibrant team. If you possess strong problem-solving abilities and exceptional customer service skills, this role may be ideal for you.

As the primary contact for our clients, the Customer Business Support Coordinator will deliver support via phone and email, ensuring that inquiries are addressed promptly and to a high standard. Your advanced emotional intelligence will enable you to navigate challenging situations and foster robust relationships with our esteemed customers. Additionally, you will demonstrate your technical troubleshooting skills and project management expertise to effectively resolve customer issues.

Benefits of Working with This Organization:

  • Flexible hybrid working arrangements to promote work-life balance.
  • A performance-based bonus of 10% to reward your exceptional contributions.
  • Complimentary beauty treatments.
  • Fully funded holidays to help you unwind and recharge.

Key Responsibilities:

  • Provide comprehensive phone and email support to clients.
  • Create and manage service tickets, ensuring resolution to customer satisfaction.
  • Deliver outstanding customer service, consistently exceeding expectations.
  • Act as the initial point of contact for customer service inquiries, showcasing professionalism and empathy.
  • Coordinate preventative maintenance schedules for clients.
  • Process orders for consumables as requested by customers.
  • Collaborate with various departments to ensure effective communication and information sharing.

Qualifications:

  • Experience in a customer service or call center environment.
  • A positive attitude and a proactive approach to responsibilities and team interactions.
  • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook).
  • Excellent organizational skills with the ability to manage multiple tasks effectively.

This is an exciting opportunity to become part of a dynamic team within the fast-paced Medical Aesthetics industry. Consider applying to elevate your career.

Office Angels is an employment agency committed to equal opportunities, valuing diversity and inclusion in the workplace. We respect and appreciate individuals from all backgrounds and experiences. If you require any adjustments during the application process, please inform us, and we will be glad to assist.

Office Angels operates as an employment agency for permanent recruitment and as an employment business for temporary staffing solutions. We are an Equal Opportunities Employer.

By applying for this position, your details will be submitted to Office Angels. Our Candidate Privacy Information Statement, detailing how we will handle your information, is available on our website.