Southwold Assistant Store Manager

5 days ago

Southwold, Suffolk, United Kingdom FatFace Full time
Job Summary

We are seeking an experienced and motivated Assistant Store Manager to join our team at FatFace. As a key member of our store leadership team, you will play a vital role in driving sales, managing costs, and delivering our brand vision.

Key Responsibilities
  • Lead by example and demonstrate exceptional standards of behavior, ensuring the integrity of the brand is maintained at all times.
  • Drive and role model customer service standards to exceed customer expectations.
  • Train, coach, and develop your team, supporting the completion of appraisals and performance reviews for all crew members.
  • Proactively analyze available financial data, retail and company strategy, and use local/industry knowledge and commercial creativity to maximize sales opportunities and support in making commercial decisions to drive store performance and exceed KPI targets.
  • Ensure that the store is working to budget through effective scheduling, cost controls, and crew productivity.
  • Use effective planning and organizational skills to successfully implement the retail plan.
  • Communicate and liaise with Head Office to influence and maximize the stock package where appropriate.
  • Ensure correct procedures are adhered to in a professional manner for your crew and store, including cash and stock, health and safety, office, security of premises, key holders, and loss prevention.
  • Oversee and execute the FatFace visual proposition to company standards, including leading sale/new season launches and floor moves.
  • Abide by all FatFace policies and procedures and comply with legal obligations, including safety requirements.
  • Ensure GDPR procedures are adhered to at all times to maintain confidentiality.
  • In the absence of the Store Manager, take on holding responsibilities that ensure the continued success of your store in sales, standards, and crew development.
Requirements
  • To deliver excellent customer service standards, focusing on customer needs and satisfaction.
  • To align self to the company's social and environmental mission and champion any actions that can be directly impacted at all times.
  • To proactively offer alternative ways for customers to buy across all of our channels.
  • To ensure all crew are equipped with product training and are aware of our multichannel proposition.
  • To champion the FatFace vision and values in store, keeping the customer at the heart of all decision-making.
  • To proactively provide crew with learning, development, and coaching opportunities to aid in achieving high-performing teams that reach their full potential.
  • To use local knowledge and creativity to maximize sales opportunities that are unique to your market.
  • To ensure that the store is working to budget through effective scheduling, cost controls, and crew productivity.
Benefits
  • 25 days holiday plus bank holidays.
  • Perkbox, our online platform, to use from day one (this includes amazing online discounts, home workouts, wellbeing content, popular brand discounts, etc).
  • THRIVE, our learning management system, access from day one with thousands of pieces of learning.
  • Dental Insurance (employee-funded).
  • Pension scheme.
  • EAP support around the clock - UNUM/Retail Trust/Fashion Textiles Support.
  • Critical illness/Death in service for Salaried staff.
  • Sick pay allowances.
  • O2 phone discount.
  • Eye Tests/contributions to glasses (qualifying roles only).
  • Sabbatical leave in line with service.
  • Enhanced Family Friendly policies, i.e., Maternity Leave.
  • Refer a friend scheme.

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