Customer Service Retail Specialist

4 weeks ago

Exeter, Devon, United Kingdom 8Bit Studios Full time

Job Title: Retail Sales Associate

Location: Exeter

Company: 8Bits

About Us:

8Bits is a pioneering entertainment management firm located in Exeter, recognized for delivering innovative products and unforgettable experiences. We are seeking a dedicated and customer-oriented Retail Sales Associate to enhance our team and provide an exceptional shopping experience for our clientele.

Role Overview:

If you have a passion for retail and customer interaction, the Retail Sales Associate position at 8Bits places you at the heart of our retail activities. You will assist customers, drive sales, and ensure that our store embodies the dynamic and exciting essence of our brand. Your contributions will be vital in fostering a welcoming atmosphere and delivering outstanding service.

Key Responsibilities:

  • Welcome and engage customers, offering assistance and insights regarding our products and services.
  • Guide customers in their purchasing choices by providing product suggestions and addressing questions.
  • Accurately process transactions through the point-of-sale (POS) system, managing cash, credit, and other payment methods.
  • Keep the sales floor organized and visually appealing, ensuring products are attractively displayed.
  • Restock items and verify that shelves are adequately filled and correctly labeled.
  • Support inventory management, including receiving deliveries and performing stock counts.
  • Promote ongoing sales, special offers, and loyalty initiatives to customers.
  • Address customer issues and concerns professionally and promptly.
  • Collaborate with team members to meet sales objectives and maintain smooth store operations.
  • Engage in training sessions and stay informed about product knowledge and sales strategies.

What We're Looking For:

  • Prior experience in a retail or sales capacity is advantageous but not mandatory.
  • Excellent communication and interpersonal skills with a friendly and approachable attitude.
  • Able to thrive in a team setting and contribute positively to the store environment.
  • Strong attention to detail and organizational capabilities.
  • Familiarity with POS systems and basic computer proficiency.
  • A commitment to providing exceptional customer service and achieving sales targets.
  • Willingness to work flexible shifts, including weekends and holidays as necessary.
  • An enthusiasm for the entertainment sector and a desire to stay updated on our offerings.

What We Offer:

  • Competitive salary and comprehensive benefits package.
  • Opportunity to work in a lively and supportive atmosphere.
  • Hands-on experience in retail and customer service within the entertainment field.
  • A friendly and collaborative team environment.
  • Paths for growth and advancement within the organization.

How to Apply:

To be considered for this role, please submit your CV along with a cover letter outlining your interest and relevant experience.

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