Client Support Specialist

3 weeks ago

Reading, Reading, United Kingdom Diligenta Full time £23,400
Client Support Specialist

Salary: From £23,400

Working Hours: Monday-Friday, 8:30am - 6pm

Location: Basingstoke

Role Overview:

As a Client Support Specialist, you will be part of a dynamic organization that leverages both human interaction and technology to assist clients with their life assurance, savings, investments, or pension inquiries. Your role will involve taking inbound calls and providing support to customers as they navigate important financial decisions. Whether it’s guiding clients through retirement planning, managing investment access, updating personal details, or offering assistance during sensitive times, your goal will be to ensure a smooth and supportive experience.

We welcome candidates from diverse backgrounds, including contact centers, retail, hospitality, or travel, as prior experience in financial services is not mandatory; extensive training will be provided. Our organization offers a range of competitive benefits:
  • No weekend shifts.
  • 31 days of annual leave (including UK Bank Holidays).
  • Eligibility for an annual discretionary bonus.
  • Access to Perks at Work (online shopping discounts).
  • Car leasing options and discounts with Jaguar Land Rover.
  • Cycle to Work scheme and interest-free season ticket loans.
  • An annual volunteering day.
  • Supportive policies for significant life events (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave).
  • Wellbeing initiatives including health checks, nutritional guidance, second medical opinion options, and comprehensive support for mental, physical, and financial health.
  • Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection.
  • Opportunities for personal and professional development within Diligenta.
Ideal Candidate Profile:
  • Committed to delivering exceptional customer service with empathy and respect, maintaining composure under pressure.
  • Possesses strong listening, verbal, and written communication skills, capable of simplifying complex issues while providing excellent service.
  • A proactive problem solver, adaptable to changing priorities.
  • Comfortable navigating multiple IT applications with a keen attention to detail.
  • Proficient in Microsoft Office (Word & Excel).
  • Enthusiastic about collaborating with colleagues to foster a supportive work environment.
  • Eager to learn and share knowledge to enhance skills and promote best practices.
About Diligenta: Diligenta is dedicated to positively impacting the lives of millions by managing some of the most crucial calls individuals can make. Our commitment is to support clients during significant life moments and deliver outstanding service consistently. Established in 2005, we are the leading provider of outsourced administration services in the UK Life Assurance and Pensions sector.

We pride ourselves on delivering exceptional customer service on behalf of renowned brands, utilizing innovative technology solutions to make a meaningful difference in the lives of over 23 million customers across the UK.

Our commitment to innovation extends beyond technology; we continuously seek new methods to enhance customer service and client satisfaction. With ongoing growth, we are excited to welcome new talent to our organization.

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