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Client Support Specialist
2 months ago
Landmark Customer Care Representative
Remote/Hybrid
About Landmark Information:
Landmark Information is a dynamic organization that emphasizes creativity and teamwork. We are committed to delivering outstanding customer support while fostering a nurturing environment for our employees.
Position: Customer Care Representative
Work Arrangement: Hybrid model with a combination of in-office and remote work
Role Overview:
As a Customer Care Representative at Landmark, you will join a dedicated team focused on providing exceptional support to both internal and external clients. Your responsibilities will include assisting customers through various channels such as phone, webchat, and email, ensuring they receive timely and professional assistance.
Key Responsibilities:
- Deliver first-level support to clients
- Handle customer inquiries and accurately document all relevant details
- Identify opportunities to suggest additional Landmark products and services
- Work collaboratively with the Sales team to enhance the customer experience
Qualifications:
- Excellent communication abilities and a professional demeanor
- Prior experience in customer service roles
- Familiarity with basic Windows applications and Internet tools
- Experience with Salesforce is advantageous
- Capability to manage multiple tasks and navigate challenging situations with composure