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Import Customer Service Representative

2 months ago

Hayes, Greater London, United Kingdom Kingsgate Recruitment Full time

Job Title: Import Customer Services Clerk

Job Summary: We are seeking a highly skilled and customer-focused Import Customer Services Clerk to join our team at Kingsgate Recruitment. As an Import Customer Services Clerk, you will be responsible for providing exceptional customer service to our clients, ensuring timely and accurate movement of freight and information.

Key Responsibilities:

  • Customer Service: Provide excellent customer service to clients, responding to queries and resolving issues in a timely and professional manner.
  • Freight Management: Manage the movement of freight, including arranging shipments, tracking and tracing, and obtaining pins from carriers.
  • Documentation: Prepare and complete documentation, including work-files and invoices, to ensure accurate and timely processing.
  • Communication: Liaise with clients, hauliers, and other stakeholders to ensure smooth communication and resolution of issues.
  • Performance Metrics: Monitor and manage key performance indicators (KPIs) to ensure high levels of customer satisfaction and service delivery.

Requirements:

  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to communicate effectively with clients and stakeholders.
  • Organizational Skills: Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.
  • Technical Skills: Proficiency in relevant software and systems, including freight management systems and Microsoft Office.
  • Customer Service Skills: Proven ability to provide exceptional customer service, with a focus on resolving issues and meeting customer needs.

About Us: Kingsgate Recruitment is a leading recruitment agency specializing in logistics and supply chain recruitment. We are committed to providing exceptional service to our clients and candidates, and we are seeking a highly skilled and customer-focused Import Customer Services Clerk to join our team.