Customer Service Representative
2 months ago
We are seeking a highly skilled and passionate Customer Service Consultant to join our team at HSBC. As a key member of our Branch Customer Service Team, you will be the first point of contact for our customers, taking ownership of their individual needs and delivering an exceptional customer experience.
Key Responsibilities- Provide outstanding customer service, engaging in effective conversations and building strong connections with our customers.
- Take ownership of customer enquiries through to resolution, delivering a personalized, friendly, and efficient service.
- Play an integral part in customer education around HSBC digital services and fraud awareness.
- Identify customers who are in vulnerable situations and determine the best way to support them.
- Help our customers with more complex banking needs to ensure they feel supported in their choices.
- Demonstrate excellent communication skills, with the ability to engage in effective conversations and show empathy to our customers.
- Be resilient to a continuous changing environment.
We offer a competitive starting salary of £25,061, plus an annual discretionary performance bonus. You will also receive over six weeks' holiday, including bank and public holidays, with the option to buy more. Additionally, you will have access to our learning platform and the opportunity to develop yourself and your career further.
Why Join UsAt HSBC, we are passionate about creating diverse and inclusive workplaces. We take pride in being part of the Disability Confident Scheme, which helps ensure that our recruitment processes are accessible to everyone. If you'd like to apply for this role and need adjustments made, please get in touch with our team.", "lang_code": "en-US"}
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