Retail Customer Service Representative
4 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Manager. As a key member of our shop team, you will be responsible for delivering exceptional customer service, driving sales, and maintaining high shop standards.
Key Responsibilities:
- Provide outstanding customer service, ensuring a positive experience for all customers.
- Take bets on a wide range of sports and events, processing customer transactions with accuracy and efficiency.
- Process customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and goals, maintaining high shop standards and contributing to a positive team environment.
- Open or close the shop as needed, ensuring a smooth and secure operation.
Requirements:
- 18 years of age or over.
- Passion for delivering great customer service.
- Ability to communicate effectively and build strong relationships with customers and colleagues.
- Self-motivated and proactive, with a willingness to learn and adapt to new situations.
- Ability to deal with challenging situations in a calm and professional manner.
What We Offer:
- Competitive salary.
- Optional overtime subject to availability.
- Pension Scheme and annual ShareSave.
- Discounts with hundreds of retailers through Entain Deals.
- Healthcare and wellbeing support.
- Development opportunities.
About Entain:
At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance. We are an inclusive and supportive community where everyone is celebrated for being themselves. If you are a motivated and customer-focused individual who is passionate about delivering great service, we encourage you to apply for this exciting opportunity.
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