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Retail Customer Service Representative

1 month ago

Hayes, Greater London, United Kingdom Entain Full time
Customer Service Manager - Retail

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Manager. As a key member of our shop team, you will be responsible for delivering exceptional customer service, driving sales, and maintaining high shop standards.

Key Responsibilities:

  • Provide outstanding customer service, ensuring a positive experience for all customers.
  • Take bets on a wide range of sports and events, processing customer transactions with accuracy and efficiency.
  • Process customer complaints or concerns with empathy and problem-solving skills.
  • Work towards defined targets and goals, maintaining high shop standards.
  • Open or close the shop as needed, ensuring a smooth and secure operation.

Requirements:

  • 18 years of age or over.
  • Passion for delivering great customer service.
  • Ability to communicate effectively and build strong relationships.
  • Self-motivated and proactive, with a willingness to learn and adapt.
  • Ability to deal with challenging situations in a calm and professional manner.

What We Offer:

  • Competitive salary.
  • Optional overtime subject to availability.
  • Pension Scheme and annual ShareSave.
  • Discounts with hundreds of retailers through Entain Deals.
  • Healthcare and wellbeing support.
  • Development opportunities.

About Entain:

We are a leading sports betting and gaming company, committed to creating a diverse, equitable, and inclusive future for our people and the wider industry. We believe in the importance of a healthy work-life balance and offer a range of benefits to support our employees' well-being.