Visitor Experience Specialist

4 weeks ago


Coggeshall, Essex, United Kingdom National Trust Full time

About This Role

As a Visitor Experience Officer at the National Trust, your primary focus will be delivering exceptional service to our guests. You'll play a vital role in creating memorable experiences that inspire and engage visitors with our unique properties.

Your Responsibilities

  • Provide warm and welcoming interactions with visitors, guiding them through our historic sites and collections.
  • Develop and implement engaging events and activities that enhance the visitor experience.
  • Collaborate with colleagues to create interpretive displays and materials that bring history to life.
  • Supervise and support volunteers, ensuring a smooth and efficient operation.
  • Maintain high standards of presentation across our properties.

Who We're Looking For

We seek individuals who are passionate about history and heritage, possess excellent communication skills, and thrive in a collaborative environment. You should be organized, detail-oriented, and comfortable working independently.

Benefits of Joining Our Team

The National Trust offers a rewarding work experience with competitive benefits, including:

  • Substantial pension scheme
  • Free entry to National Trust places for you, a guest, and your children (under 18)
  • Rental deposit loan scheme
  • Season ticket loan
  • EV car lease scheme
  • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
  • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most Trust places


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