Visitor Experience Specialist
4 weeks ago
About This Role
As a Visitor Experience Officer at the National Trust, your primary focus will be delivering exceptional service to our guests. You'll play a vital role in creating memorable experiences that inspire and engage visitors with our unique properties.
Your Responsibilities
- Provide warm and welcoming interactions with visitors, guiding them through our historic sites and collections.
- Develop and implement engaging events and activities that enhance the visitor experience.
- Collaborate with colleagues to create interpretive displays and materials that bring history to life.
- Supervise and support volunteers, ensuring a smooth and efficient operation.
- Maintain high standards of presentation across our properties.
Who We're Looking For
We seek individuals who are passionate about history and heritage, possess excellent communication skills, and thrive in a collaborative environment. You should be organized, detail-oriented, and comfortable working independently.
Benefits of Joining Our Team
The National Trust offers a rewarding work experience with competitive benefits, including:
- Substantial pension scheme
- Free entry to National Trust places for you, a guest, and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
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