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Visitor Experience Officer

3 months ago

Coggeshall, United Kingdom National Trust Full time

Summary

***INTERNAL APPLICANTS ONLY PLEASE***

Being a Visitor Experience Officer for the National Trust is all about people – connecting with them, inspiring them, and making sure they have the best possible day when they come to visit.

You'll work three days a week (22.5 hours), roughly 9am - 5pm. You'll be on the Duty Management rota and some weekend work will be required. Your working days will vary depending on the rota and event diary but we can be flexible which can be discussed further at the interview stage.

What it's like to work here

Reporting to the Property Operations Manager you'll be working in a small and friendly team across three properties in the Essex and Suffolk Countryside Portfolio. Paycocke's House and Garden, Grange Barn in Coggeshall and Bourne Mill in Colchester. 

What you'll be doing

As Visitor Experience Officer, your main focus will be on providing a great service for visitors. With your team, you’ll be welcoming people and inspiring them to really get to know Paycocke's. This might include devising and running events and activities, and creating interpretive displays and other ways of bringing the place, and its stories, to life for everyone who comes here. You'll encourage visitors to take a closer look at artworks or precious objects cared for by the Trust.

You might be supervising and supporting volunteers and organising rotas. You’re likely to be checking standards of presentation on site, or helping to write for our web pages.

During a duty manager shift, you would be responsible for the day-to-day opening, working closely with the staff and volunteer team to ensure our visitors have a brilliant experience.

Who we're looking for

We'd love to hear from you if you’re:

used to multiple deadlines and managing your own workload skilled in organisation and planning, with a good eye for detail good at talking to, and getting on with, all kinds of people a hard-working and committed team player comfortable with IT: Microsoft Office, as well as web and social media experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials familiar with health and safety procedures

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places