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Lead Visitor Experience Manager

2 months ago

Coggeshall, Essex, United Kingdom National Trust Full time
About the Role

We are seeking a highly skilled and experienced professional to lead our welcome team and deliver exceptional customer service to our visitors.

As the Lead Visitor Experience Manager, you will be responsible for managing a team of welcome assistants and volunteers, ensuring that our visitors have a positive and memorable experience at our properties.

You will work closely with the Property Operations Manager and Visitor Experience Officer to develop and implement strategies to improve visitor experience and engagement.

Key Responsibilities:

  • Lead and manage the welcome team to deliver exceptional customer service
  • Develop and implement strategies to improve visitor experience and engagement
  • Work closely with the Property Operations Manager and Visitor Experience Officer to achieve business objectives
  • Manage the day-to-day operation of the welcome area, ensuring that it is well-maintained and welcoming to visitors
  • Collaborate with other teams to ensure a seamless visitor experience

Requirements

  • Proven experience in customer service and team management
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong problem-solving and decision-making skills
  • Knowledge of customer service principles and practices

What We Offer

  • A competitive salary and benefits package
  • Opportunities for professional development and growth
  • A dynamic and supportive work environment
  • The chance to work with a leading conservation charity