Luxury Hotel Guest Services Representative

3 weeks ago

London, Greater London, United Kingdom Hotel 41 (London, Victoria) Full time

Job Summary:

We are seeking a highly skilled and experienced Guest Services Agent to join our team at Hotel 41, a luxurious five-star hotel in London. As a Guest Services Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Guest Services: Manage all guest inquiries and requests, ensuring prompt and efficient resolution.
  • Itinerary Creation: Create personalized itineraries for guests, including recommendations for local attractions and activities.
  • Room Preparation: Ensure all arrival rooms are fully prepared and meet the guests' preferences.
  • Department Liaison: Liaise with hotel departments to ensure seamless service delivery and guest satisfaction.
  • Ad Hoc Tasks: Participate in other ad hoc and related projects and tasks as required.

Requirements:

  • Previous Hotel Experience: Proven experience in a hotel environment, with a strong understanding of hotel operations and procedures.
  • Excellent Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
  • Attention to Detail: Strong attention to detail and ability to multitask in a fast-paced environment.
  • Enthusiastic Personality: A positive and enthusiastic personality, with a 'can-do' attitude and a passion for delivering exceptional service.

What We Offer:

  • Professional Development: Opportunities for professional development and training, to enhance your skills and knowledge.
  • Competitive Salary: A competitive salary and benefits package, including a service charge.
  • Free Meals: Free meals on duty, and discounts on food and beverages in our hotel outlets.
  • Complimentary Uniform: A complimentary uniform and dry cleaning services.
  • Holiday Allowance: A holiday allowance increasing with length of service, up to 25 days.
  • Employee Recognition: A hotel-based recognition incentive, with opportunities for employee recognition and rewards.

About Us:

Hotel 41 is a luxurious five-star hotel, part of the Red Carnation Hotel Collection. We are a family-owned hotelier business, with a reputation for excellence and a commitment to developing our staff.

Join Our Team:

We are looking for a highly skilled and experienced Guest Services Agent to join our team. If you have a passion for delivering exceptional service and a positive attitude, we would love to hear from you.

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