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Hotel Guest Services Representative

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London, Greater London, United Kingdom NYX Hotel London Holborn Full time

Welcome to NYX Hotel London Holborn, where we're passionate about delivering exceptional guest experiences. As a Guest Relations Agent, you'll be the face of our hotel, responsible for ensuring our guests feel welcome and cared for. You'll work closely with our vibrant team to provide top-notch service, anticipating and exceeding guest needs in a fast-paced environment. Some of the perks our colleagues enjoy include special rates on Leonardo Hotel rooms, a company-wide recognition scheme, meals on duty, and ongoing job-related training programs. If you're our ideal Guest Relations Agent, you'll be a warm and friendly individual who enjoys engaging with guests, creating memorable moments, and promoting our services. You'll be an approachable point of contact between guests and the team, able to multitask and manage guests' queries efficiently. We look after our colleagues just as well as we look after our guests, offering a range of benefits and opportunities for growth. Our "GROWonline" learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. At Leonardo Hotels, our vision is to be the first choice for everyone who values genuine hospitality. We're built on decades of hotelier know-how, operating over 270 hotels across the UK and Europe. Join us and become part of the Leonardo community, where you'll have the opportunity to grow and develop your career in a dynamic and supportive environment.