Guest Services Representative

4 weeks ago


London, Greater London, United Kingdom Royal Lancaster London Hotel Full time
Receptionist (Guest Service Agent) Job Description

We are seeking a passionate and friendly Receptionist (Guest Service Agent) to join our Front Office team at the Royal Lancaster London Hotel. As a key member of our team, you will be responsible for providing exceptional guest service, ensuring a warm and welcoming experience for our guests.

Main Responsibilities:

  • Provide a friendly and efficient welcome to guests, using their names and information provided by our property management system.
  • Use various computer systems to manage guest reservations, check-ins, and check-outs.
  • Upsell room types to achieve departmental up-selling goals.
  • Be aware of all VIPs, care guests, and long stay guests arriving, residing, or departing the hotel on any given day.
  • Promote hotel services and actively sell food and beverage outlets.
  • Adhere to departmental service standards.

Requirements:

  • 40 hours per week, on a shift rota.
  • Legally eligible to work in the UK.

About Us:

We are a Best Employer for 2021 at Springboard's Excellence Awards, one of the happiest hotels in London, Earth Check Silver Certified 2023, 2 rosettes, Hoteliers' Charter Approved, and a Preferred Hotels & Resorts member. We offer a range of benefits, including a salary of 24,960 + service charge, pension scheme with company contributions, and more.

Why Join Us:

We are a dynamic and award-winning team that values diversity, inclusivity, and career growth. We offer opportunities for development, training, and recognition. If you are passionate about delivering exceptional guest service and are looking for a rewarding career, we encourage you to apply.



  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewThis is an exciting opportunity to join Rapport Guest Services as a Corporate Guest Services Ambassador. As a key member of our team, you will be responsible for providing exceptional guest experiences across all aspects of our business.Key ResponsibilitiesCovering all roles across the business, including reception, switchboard, concierge, floor...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Job SummaryAt Rapport Guest Services, we are seeking a motivated and customer-focused Corporate Receptionist to join our team.Key ResponsibilitiesProvide exceptional guest management services, ensuring seamless check-in and check-out processes for employees and guests.Take ownership of the reception areas, maintaining high standards of cleanliness and...


  • London, Greater London, United Kingdom Royal Lancaster London Hotel Full time

    Guest Services Representative At the Royal Lancaster London Hotel, we are seeking a skilled Guest Services Representative to join our Front Office team. As a key member of our team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable. Some of the key responsibilities of this role...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewThe Corporate Mobile Receptionist will play a pivotal role in providing exceptional guest services to our clients. This dynamic individual will be responsible for covering all roles across the business, including reception, switchboard, concierge, floor coordinator, lobby host, and helpdesk.Key ResponsibilitiesProactively handle guest requests...


  • London, Greater London, United Kingdom Royal Lancaster London Hotel Full time

    Guest Services Representative At the Royal Lancaster London Hotel, we are seeking a skilled Guest Services Representative to join our Front Office team. As a key member of our team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable. Key Responsibilities: Provide a warm...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewThe Customer Experience Representative will be responsible for delivering exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesWarmly greet all guests and visitors, adhering to our service standards.Escort guests to their destinations, facilitating smooth transitions between team...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewThe Corporate Mobile Receptionist will be responsible for covering all roles across the business, including receptionist, switchboard, concierge, floor coordinator, lobby host, and helpdesk.Key responsibilities will include:Proactively dealing with guest requests in an efficient, friendly, and timely manner.Handling all external and internal...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Role ResponsibilityIn this role, you will be responsible for creating a thriving workplace and ensuring your team is satisfied in their job and work environment. You will act as a role model for all ambassadors by continuously exhibiting a high level of service and attention to detail in all tasks. Your primary focus will be on managing the day-to-day...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Role ResponsibilityIn this role, you will be responsible for creating a thriving workplace and ensuring your team is satisfied in their job and work environment. You will act as a role model for all ambassadors by continuously exhibiting a high level of service and attention to detail in all tasks. Your primary focus will be on managing the day-to-day...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewThe Corporate Mobile Receptionist will be responsible for covering all roles across the business, including receptionist, switchboard, concierge, floor coordinator, lobby host, and helpdesk. This individual will proactively deal with guest requests in an efficient, friendly, and timely manner, ensuring all business requirements are met promptly...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewThe Corporate Mobile Receptionist will be responsible for covering all roles across the business, including receptionist, switchboard, concierge, floor coordinator, lobby host, and helpdesk.Key responsibilities will include:Proactively dealing with guest requests in an efficient, friendly, and timely manner.Handling all external and internal...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewRapport Guest Services is seeking a highly skilled and customer-focused individual to join our Central Reservations Team as a Central Reservations Team Member.Key ResponsibilitiesProvide exceptional customer service via telephone and email, responding to inquiries and resolving issues in a timely and professional manner.Manage the booking...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewRapport Guest Services is seeking a highly skilled and customer-focused individual to join our Central Reservations Team as a Central Reservations Team Member.Key ResponsibilitiesProvide exceptional customer service via telephone and email, responding to inquiries and resolving issues in a timely and professional manner.Manage the booking...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewWe are seeking a highly skilled and experienced Guest Services Representative to join our team at Rapport Guest Services. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless communication between departments.Key ResponsibilitiesWelcoming guests and providing a warm...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewIn this role, you will be responsible for creating a positive and productive work environment for our ambassadors. You will act as a role model by consistently demonstrating excellent service skills and attention to detail in all tasks.Key ResponsibilitiesManage rotas, attendance, and staffing issuesDelegate tasks to supervisors and...


  • London, Greater London, United Kingdom Accor Full time

    Job Title: Guest Services RepresentativeAre you a people person with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are ever the same? We're looking for a Guest Services Representative to join our team at Mondrian Shoreditch, where you'll be the primary point of contact for guests across all...


  • London, Greater London, United Kingdom Red Carnation Hotels Full time

    {"title": "Guest Services Agent", "description": "Unlock a world of luxury and excellence as a Guest Services Agent at Red Carnation Hotels.About the Role:We are seeking a passionate and dedicated Guest Services Agent to provide exceptional service to our discerning guests. As a key member of our Front Office team, you will be responsible for ensuring that...


  • London, Greater London, United Kingdom Red Carnation Hotels Full time

    {"title": "Guest Services Agent", "description": "Unlock a world of luxury and excellence as a Guest Services Agent at Red Carnation Hotels.About the Role:We are seeking a passionate and dedicated Guest Services Agent to provide exceptional service to our discerning guests. As a key member of our Front Office team, you will be responsible for ensuring that...


  • London, Greater London, United Kingdom Accor Full time

    As a Guest Services Representative at Accor, you will be the primary point of contact for guests across our London cluster, encompassing St Martins Lane London, Sanderson London & Mondrian Shoreditch. This role is ideal for individuals who thrive in fast-paced environments and possess excellent communication skills.Key responsibilities include:Receiving and...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Role ResponsibilityAs a key member of the Rapport Guest Services team, the successful candidate will be responsible for delivering exceptional guest experiences in a luxury corporate environment.Welcoming guests and ensuring a seamless and personal guest journeyActing upon all requests that guests might have in an efficient, friendly and timely...