Hotel Guest Services Representative

3 weeks ago

London, Greater London, United Kingdom AccorHotel Full time

Role Overview

We are seeking a highly skilled and enthusiastic Hotel Guest Services Representative to join our team at AccorHotel. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and providing personalized support to our valued guests.

About You

  • You are a team player with excellent communication and interpersonal skills, able to build strong relationships with guests, colleagues, and management.
  • You possess a strong attention to detail, ensuring accuracy and efficiency in all aspects of your work.
  • You are flexible and adaptable, able to work effectively in a fast-paced environment and respond to changing situations.
  • You are passionate about delivering exceptional customer service, always looking for ways to exceed guest expectations.
  • You are a quick learner, able to absorb and apply new information and procedures with ease.

Requirements

  • Previous experience in a similar role, preferably in a 5-star hotel environment.
  • Excellent verbal and written communication skills, with the ability to communicate effectively with guests and colleagues.
  • Ability to work effectively in a team environment, with a positive and professional attitude.
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • A chance to work with a leading hospitality brand.

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