Hotel Guest Service Representative

1 month ago


London, Greater London, United Kingdom RBH HOTELS UK LTD Full time
About the Role

We are seeking a highly motivated and flexible Guest Service Assistant to join our team at Holiday Inn Express - London Limehouse. As a key member of our front office team, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our guests.

Key Responsibilities
  • Provide timely and efficient service to guests, responding to their queries and resolving any issues in a professional and courteous manner.
  • Work collaboratively with the front office team to ensure a smooth and efficient check-in and check-out process.
  • Assist with food and beverage service, including taking orders and serving guests in a friendly and efficient manner.
  • Participate in housekeeping duties, including cleaning and maintaining public areas and guest rooms.
  • Contribute to the overall success of the hotel by participating in team meetings and suggesting ideas for improvement.
What We Offer
  • A competitive salary and benefits package, including discounted hotel room rates and extra days holiday for your birthday.
  • Flexible working arrangements and a pension scheme.
  • Free meals on duty, saving you over £1000 per year.
  • A dynamic and supportive work environment, with opportunities for career development and growth.
Requirements
  • Computer literate with a professional telephone voice.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • A flexible and adaptable approach, with the ability to work varied shifts and respond to changing situations.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional guest service, we would love to hear from you.



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