Guest Services Representative
3 weeks ago
As a Guest Services Representative at Accor, you will be the primary point of contact for guests across our London cluster, encompassing St Martins Lane London, Sanderson London & Mondrian Shoreditch. This role is a telephone-based position, primarily based at Mondrian Shoreditch, and requires excellent communication skills and a friendly, professional telephone manner.
Key responsibilities include:
- Receiving and responding to internal and external telephone calls.
- Gaining knowledge of the three hotels, hotel staff, and hotel services to answer guest inquiries.
- Taking and booking reservations for hotel facilities such as restaurants, bars, or afternoon tea.
- Correctly taking and placing room service orders.
- Maintaining mutual understanding with all other departments in all hotels and maintaining respectful rapport with regular guests.
Qualifications:
- Experience in a similar role within a 4/5-star hotel, with boutique hotel experience being advantageous.
- Outstanding organizational skills and ability to multitask in a fast-paced environment.
- Exceptional communication skills and excellent command of the English language (written, reading, and spoken).
- Previous experience working with OPERA preferred.
- Previous telephone/switchboard experience preferred but not essential.
In addition to a competitive salary, we offer a range of benefits, including:
- Competitive salary – £25,000 per annum.
- 40 hours per week - 28 days holiday (inclusive of bank holidays) and contributory pension.
- Discounted global hotel rates for you across the whole of our brand.
- A day off for your birthday plus an extra day added to your holiday allowance each year.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
- Never go hungry - we will make sure you are fed on shift with delicious breakfast, lunch, and dinner served in our team restaurant.
- Initial on-the-job training to help you understand your role and the venue, then constant communication and guidance to ensure you are the best possible you.
- Enhanced family leave for when you're expanding your family.
- Code membership – up to 50% off of your favourite London restaurants, bars, and hotels for you to enjoy in your downtime.
- Lots and lots of career progression – the world is your oyster to switch it up and grow with us.
- Party, Party, Party – from regular team drinks to our bi-annual parties. We know how to let our hair down.
- Experience Stay – it is important to us that you experience Mondrian not just as your place of work but also on the other side as a guest. So you and a guest have a stay on us, expose yourself to the club and enjoy a meal in BiBo.
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