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Luxury Hotel Guest Liaison

2 months ago

London, Greater London, United Kingdom The Botree Full time
Guest Communications Agent

The BoTree Luxury Hotel is a conscious luxury experience provider in London, seeking a Guest Communications Agent to deliver exceptional guest experiences.

Key Responsibilities:

  • Efficiently handle all phone calls, both internal and external, to ensure seamless guest communication.
  • Manage reservations and maintain accurate records, ensuring guest preferences are updated.
  • Coordinate with various departments to provide a cohesive guest experience.
  • Exceed guest expectations by actively managing feedback and concerns.

Requirements:

  • Previous relevant experience in a luxury hotel environment.
  • Effective communication skills with colleagues and guests, with a strong focus on written and spoken English.
  • Proficiency in face-to-face and telephone communication, with a passion for delivering exceptional guest experiences.
  • Alignment with The BoTree's core values: Truth, Love, and Compassion.

Benefits:

  • Discounts on hotel rooms through Preferred Hotels.
  • Cycle to work scheme and access to the gym at our sister property, Middle Eight.
  • Dedicated employee assistance program through Health Assured and Wagestream financial well-being.
  • Complimentary overnight stay to celebrate work anniversaries and birthday bonanza holiday.
  • Recommend a friend bonus of up to 750 and two paid volunteering days with local community charity partnerships.
  • 28 days holiday per year, including public and bank holidays, increasing to 33 days, and meals provided while on duty.
  • Workplace pension scheme and a supportive environment that fosters growth and development.

The BoTree is committed to creating an environment where our colleagues, guests, communities, and the planet can flourish. If you share our values and are passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.