Current jobs related to Lead Guest Services Specialist - London, Greater London - Bulgari Hotel London
-
Corporate Guest Services Ambassador
7 days ago
London, Greater London, United Kingdom Rapport Guest Services Full timeJob SummaryAt Rapport Guest Services, we are seeking a motivated and customer-focused Corporate Receptionist to join our team.Key ResponsibilitiesProvide exceptional guest management services, ensuring seamless check-in and check-out processes for employees and guests.Take ownership of the reception areas, maintaining high standards of cleanliness and...
-
Corporate Guest Services Ambassador
3 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeRole OverviewThis is an exciting opportunity to join Rapport Guest Services as a Corporate Guest Services Ambassador. As a key member of our team, you will be responsible for providing exceptional guest experiences across all aspects of our business.Key ResponsibilitiesCovering all roles across the business, including reception, switchboard, concierge, floor...
-
Deputy Guest Services Manager
1 month ago
London, Greater London, United Kingdom Rapport Guest Services Full timeRole ResponsibilityIn this role, you will be responsible for creating a thriving workplace and ensuring your team is satisfied in their job and work environment. You will act as a role model for all ambassadors by continuously exhibiting a high level of service and attention to detail in all tasks. Your primary focus will be on managing the day-to-day...
-
Deputy Guest Services Manager
1 month ago
London, Greater London, United Kingdom Rapport Guest Services Full timeRole ResponsibilityIn this role, you will be responsible for creating a thriving workplace and ensuring your team is satisfied in their job and work environment. You will act as a role model for all ambassadors by continuously exhibiting a high level of service and attention to detail in all tasks. Your primary focus will be on managing the day-to-day...
-
Corporate Guest Services Coordinator
3 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeRole OverviewThe Corporate Mobile Receptionist will play a pivotal role in providing exceptional guest services to our clients. This dynamic individual will be responsible for covering all roles across the business, including reception, switchboard, concierge, floor coordinator, lobby host, and helpdesk.Key ResponsibilitiesProactively handle guest requests...
-
Corporate Receptionist
3 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeRole ResponsibilityAs a key member of the Rapport Guest Services team, the successful candidate will be responsible for delivering exceptional guest experiences in a luxury corporate environment.Welcoming guests and ensuring a seamless and personal guest journeyActing upon all requests that guests might have in an efficient, friendly and timely...
-
Corporate Guest Services Ambassador
3 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeRole OverviewThe Corporate Mobile Receptionist will be responsible for covering all roles across the business, including receptionist, switchboard, concierge, floor coordinator, lobby host, and helpdesk.Key responsibilities will include:Proactively dealing with guest requests in an efficient, friendly, and timely manner.Handling all external and internal...
-
Deputy Guest Services Manager
4 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeRole OverviewIn this role, you will be responsible for creating a positive and productive work environment for our ambassadors. You will act as a role model by consistently demonstrating excellent service skills and attention to detail in all tasks.Key ResponsibilitiesManage rotas, attendance, and staffing issuesDelegate tasks to supervisors and...
-
Corporate Guest Services Coordinator
3 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeRole OverviewThe Corporate Mobile Receptionist will be responsible for covering all roles across the business, including receptionist, switchboard, concierge, floor coordinator, lobby host, and helpdesk. This individual will proactively deal with guest requests in an efficient, friendly, and timely manner, ensuring all business requirements are met promptly...
-
Corporate Guest Services Ambassador
3 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeRole OverviewThe Corporate Mobile Receptionist will be responsible for covering all roles across the business, including receptionist, switchboard, concierge, floor coordinator, lobby host, and helpdesk.Key responsibilities will include:Proactively dealing with guest requests in an efficient, friendly, and timely manner.Handling all external and internal...
-
Corporate Hospitality Specialist
3 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeRole ResponsibilitiesDeliver exceptional guest service and create a warm welcome.Check-in external guests and issue access passes, ensuring a seamless experience.Assist internal guests with their queries, providing timely and accurate information.Develop a thorough knowledge of the building and area, offering directions and escort services as needed.Stay...
-
Head of Guest Experience
2 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeRole ResponsibilityTo deliver exceptional service and care to all Broadgate employees and visitors, adhering to service level agreements and established policies.Ensure a warm and professional welcome, acknowledging guests promptly and maintaining a friendly demeanor.Proactively gather customer feedback and maintain awareness of building facilities to...
-
Senior Team Lead
3 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeKey ResponsibilitiesLead the team in adhering to operational and service standards.Promote accountability and a hands-on approach to daily operations.Manage team performance and lead various client projects.Encourage team engagement and build strong relationships with clients and colleagues.Resolve customer complaints and provide additional training as...
-
Guest Services Lead
2 weeks ago
London, Greater London, United Kingdom The Cumberland Full timeThe RoleWe're looking for a dedicated and passionate Guest Services Manager to join our team at The Cumberland. As a key member of our hotel's leadership, you'll be responsible for coaching and guiding the Guest Services team to deliver exceptional guest experiences. With a keen eye for detail and a commitment to providing outstanding hospitality, you'll...
-
Pensions Specialist Training Scheme Coordinator
3 weeks ago
London, Greater London, United Kingdom Central Guest Services Full timeUnlock Your Potential in a Dynamic Hospitality EnvironmentAt Central Guest Services, we're passionate about delivering exceptional experiences for our guests. We're seeking a talented Reservations Agent/Specialist to join our Central Reservations Team, where you'll play a key role in achieving maximum revenue through effective selling of room reservations...
-
Customer Service Liaison
3 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeRole OverviewThe Customer Service Liaison will be responsible for providing exceptional guest experiences at Rapport Guest Services. This role involves warmly greeting guests, escorting them to their destinations, and maintaining awareness of building facilities to advise and direct guests appropriately.Key ResponsibilitiesWarmly greet all guests and...
-
Customer Service Liaison
3 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeRole OverviewThe Guest Service Ambassador will be responsible for delivering exceptional customer service to our guests. This includes warmly greeting all guests, escorting them to their destinations, and maintaining awareness of building facilities to advise and direct guests appropriately.Key ResponsibilitiesProvide a warm and welcoming experience for all...
-
Customer Service Ambassador
3 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeRole OverviewWe are seeking a highly skilled and experienced Guest Services Representative to join our team at Rapport Guest Services. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless communication between departments.Key ResponsibilitiesWelcoming guests and providing a warm...
-
Customer Service Liaison
2 months ago
London, Greater London, United Kingdom Rapport Guest Services Full timeRole ResponsibilityYour key responsibilities will include:Providing a warm and welcoming experience for all guests and visitors, adhering to our service standards.Ensuring seamless transitions between team members by escorting guests to their required destinations, as needed.Continuously seeking opportunities to enhance our service and innovate new...
-
Customer Service Liaison
2 months ago
London, Greater London, United Kingdom Rapport Guest Services Full timeRole ResponsibilityYour key responsibilities will include:Providing a warm and welcoming experience for all guests and visitors, adhering to our service standards.Ensuring seamless transitions between team members by escorting guests to their required destinations, as needed.Continuously seeking opportunities to enhance our service and innovate new...
Lead Guest Services Specialist
3 months ago
Located in a prestigious area, the Bulgari Hotel London represents the pinnacle of sophistication and luxury. As a member of the esteemed Bulgari Hotels & Resorts collection, we are dedicated to providing unmatched service and tailored experiences to our esteemed clientele. Our team of committed professionals ensures that every visit is unforgettable, embodying the Bulgari brand's tradition of exceptional craftsmanship and Italian hospitality.
The Bulgari Hotel London is in search of a seasoned and highly driven Lead Guest Services Specialist to enhance our outstanding team. The perfect candidate will have a comprehensive understanding of luxury service, an extensive knowledge of the finest offerings in the city, and a natural talent for anticipating and meeting our guests' desires. In this role, you will serve as a representative of the Bulgari brand, delivering personalized services that elevate our guests' experiences to unparalleled heights.
Key Responsibilities:
- Provide a warm and tailored welcome to all guests, reflecting the Bulgari ethos of elegance and sophistication.
- Assist guests with bookings, including dining, entertainment, cultural events, and exclusive experiences, ensuring they receive VIP treatment.
- Coordinate personalized services such as private tours, bespoke shopping experiences, and special events, customized to the individual preferences of each guest.
- Establish and nurture strong relationships with local luxury vendors, service providers, and cultural institutions.
- Address and resolve guest inquiries, issues, and complaints with discretion and efficiency, ensuring the highest level of satisfaction.
- Guide and mentor the guest services team, ensuring consistent delivery of world-class service.
- Stay informed about the latest trends, events, and venues in the city to provide insightful and current recommendations.
- Manage and maintain the accuracy of guest profiles, preferences, and service records.
Qualifications:
- Extensive experience in a guest services role within a luxury hotel or similar high-end environment.
- In-depth knowledge of the luxury market, including fine dining, fashion, arts, and entertainment.
- Exceptional communication and interpersonal skills, with fluency in English; proficiency in additional languages is advantageous.
- Strong organizational abilities and the capacity to manage multiple tasks in a dynamic environment.
- Proficiency with guest services software and digital tools.
- A professional, polished appearance and demeanor, reflecting the Bulgari brand.
- Willingness to work flexible hours, including evenings, weekends, and holidays.
Why Join Bulgari Hotel London?
Becoming a part of the Bulgari Hotel London team means joining a global family that values excellence, innovation, and the pursuit of beauty. We offer a competitive salary, comprehensive benefits, and opportunities for career advancement within the Bulgari Hotels & Resorts network. If you have a passion for luxury and a commitment to exceptional service, we welcome you to explore this opportunity to contribute to the Bulgari legacy.
