Guest Services Lead

Job SummaryAt Rapport Guest Services, we are seeking a motivated and customer-focused Corporate Receptionist to join our team.Key ResponsibilitiesProvide exceptional guest management services, ensuring seamless check-in and check-out processes for employees and guests.Take ownership of the reception areas, maintaining high standards of cleanliness and...

Role OverviewThis is an exciting opportunity to join Rapport Guest Services as a Corporate Guest Services Ambassador. As a key member of our team, you will be responsible for providing exceptional guest experiences across all aspects of our business.Key ResponsibilitiesCovering all roles across the business, including reception, switchboard, concierge, floor...

Role ResponsibilityIn this role, you will be responsible for creating a thriving workplace and ensuring your team is satisfied in their job and work environment. You will act as a role model for all ambassadors by continuously exhibiting a high level of service and attention to detail in all tasks. Your primary focus will be on managing the day-to-day...

Role ResponsibilityIn this role, you will be responsible for creating a thriving workplace and ensuring your team is satisfied in their job and work environment. You will act as a role model for all ambassadors by continuously exhibiting a high level of service and attention to detail in all tasks. Your primary focus will be on managing the day-to-day...

Role OverviewThe Corporate Mobile Receptionist will play a pivotal role in providing exceptional guest services to our clients. This dynamic individual will be responsible for covering all roles across the business, including reception, switchboard, concierge, floor coordinator, lobby host, and helpdesk.Key ResponsibilitiesProactively handle guest requests...

Role OverviewThe Corporate Mobile Receptionist will be responsible for covering all roles across the business, including receptionist, switchboard, concierge, floor coordinator, lobby host, and helpdesk.Key responsibilities will include:Proactively dealing with guest requests in an efficient, friendly, and timely manner.Handling all external and internal...

Role OverviewIn this role, you will be responsible for creating a positive and productive work environment for our ambassadors. You will act as a role model by consistently demonstrating excellent service skills and attention to detail in all tasks.Key ResponsibilitiesManage rotas, attendance, and staffing issuesDelegate tasks to supervisors and...

Role OverviewThe Corporate Mobile Receptionist will be responsible for covering all roles across the business, including receptionist, switchboard, concierge, floor coordinator, lobby host, and helpdesk. This individual will proactively deal with guest requests in an efficient, friendly, and timely manner, ensuring all business requirements are met promptly...

Role OverviewThe Corporate Mobile Receptionist will be responsible for covering all roles across the business, including receptionist, switchboard, concierge, floor coordinator, lobby host, and helpdesk.Key responsibilities will include:Proactively dealing with guest requests in an efficient, friendly, and timely manner.Handling all external and internal...

Role ResponsibilityAs a key member of the Rapport Guest Services team, the successful candidate will be responsible for delivering exceptional guest experiences in a luxury corporate environment.Welcoming guests and ensuring a seamless and personal guest journeyActing upon all requests that guests might have in an efficient, friendly and timely...

Role ResponsibilityTo deliver exceptional service and care to all Broadgate employees and visitors, adhering to service level agreements and established policies.Ensure a warm and professional welcome, acknowledging guests promptly and maintaining a friendly demeanor.Proactively gather customer feedback and maintain awareness of building facilities to...

Key ResponsibilitiesLead the team in adhering to operational and service standards.Promote accountability and a hands-on approach to daily operations.Manage team performance and lead various client projects.Encourage team engagement and build strong relationships with clients and colleagues.Resolve customer complaints and provide additional training as...

Role OverviewThe Customer Service Liaison will be responsible for providing exceptional guest experiences at Rapport Guest Services. This role involves warmly greeting guests, escorting them to their destinations, and maintaining awareness of building facilities to advise and direct guests appropriately.Key ResponsibilitiesWarmly greet all guests and...

Role OverviewThe Guest Service Ambassador will be responsible for delivering exceptional customer service to our guests. This includes warmly greeting all guests, escorting them to their destinations, and maintaining awareness of building facilities to advise and direct guests appropriately.Key ResponsibilitiesProvide a warm and welcoming experience for all...

Role OverviewWe are seeking a highly skilled and experienced Guest Services Representative to join our team at Rapport Guest Services. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless communication between departments.Key ResponsibilitiesWelcoming guests and providing a warm...

Role ResponsibilityYour key responsibilities will include:Providing a warm and welcoming experience for all guests and visitors, adhering to our service standards.Ensuring seamless transitions between team members by escorting guests to their required destinations, as needed.Continuously seeking opportunities to enhance our service and innovate new...

Role ResponsibilityYour key responsibilities will include:Providing a warm and welcoming experience for all guests and visitors, adhering to our service standards.Ensuring seamless transitions between team members by escorting guests to their required destinations, as needed.Continuously seeking opportunities to enhance our service and innovate new...

Role ResponsibilitiesWe are seeking a talented Reception Supervisor to join our team at Rapport Guest Services. As a Reception Supervisor, you will be responsible for providing exceptional service to our internal clients and guests, ensuring a warm and welcoming atmosphere in our ground floor welcome area.Deliver outstanding service to our guests and...

About Rapport Guest ServicesRapport Guest Services is a dynamic and customer-focused organization seeking a skilled Customer Service Ambassador to join our team.

Role ResponsibilitiesTo ensure seamless guest management on behalf of our clients, including welcoming employees and guests into the building, hosting, and escorting guests when required.To take ownership of the reception areas, maintaining high standards of cleanliness and reporting any issues promptly.When on client floors, to meet and escort guests to...