Luggage Porter

3 weeks ago

London, Greater London, United Kingdom Firmdale Hotels Full time

We are seeking a highly motivated and customer-focused Luggage Porter to join our team at Firmdale Hotels. As a key member of our front office team, you will be responsible for ensuring the smooth operation of daily guest services.

Key responsibilities will include assisting the concierge desk with guest requests, maintaining a high level of attention to detail, and providing exceptional service to our guests. If you are a team player with excellent interpersonal skills and a passion for delivering outstanding customer experiences, we would love to hear from you.

What We Offer:

  • A competitive hourly rate
  • Discounts and perks on our platform
  • Wage Stream – an employee app to stream your wages before payday
  • Paid overtime
  • Flexibility
  • No split shifts
  • Cycle to work scheme
  • Uniform and meals provided
  • Uniforms dry cleaned
  • Discounted personal dry cleaning
  • Social events, wellbeing and team activities
  • Award-winning training opportunities and career development
  • Fully funded English lessons
  • One paid volunteering day per year
  • Firmdale experience and long service vouchers (afternoon tea, dinner for two, film club and an overnight stay)

What You Need:

  • Keen and willingness to work as part of a team
  • Customer-focused
  • Warmth and impeccable presentation
  • Passion for detail
  • Enthusiasm

Why Join Firmdale Hotels?

Firmdale Hotels is an international award-winning group comprising of 10 high-end luxury hotels and 8 bars and restaurants in London and New York. We are delighted to have been recognised by the hospitality industry for some of the great work our teams have done.

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