Key Account Administrator

2 weeks ago


Perth, Perth and Kinross, United Kingdom TSG UK Solutions Ltd Full time

Job Title: Key Account Administrator

About the Role:

We are seeking a highly skilled Key Account Administrator to join our team at TSG UK Solutions Ltd. As a Key Account Administrator, you will play a crucial role in supporting our Key Account Managers in delivering exceptional customer service to our key clients.

Key Responsibilities:

  • Completion of daily, weekly, and monthly reports to ensure timely and accurate information is provided to stakeholders.
  • Fielding of incoming queries and follow-up from key account customers' representatives, ensuring prompt and professional responses.
  • Proactive advising of customers on potential issues, demonstrating a proactive approach to resolving concerns.
  • Logging, managing, and resolving customer queries and complaints in a timely and efficient manner.
  • Liaising with other departments to maintain successful service level agreements and ensure seamless communication.
  • Supporting Key Account Managers at customer meetings as required, providing valuable insights and expertise.

Essential Skills:

  • Ability to prioritize workload and meet deadlines, ensuring timely completion of tasks.
  • Excellent communication and organizational skills, with the ability to effectively manage multiple priorities.
  • Good IT skills, with proficiency in relevant software and systems.
  • Previous experience in a customer service role, with a proven track record of delivering exceptional customer service.
  • Ability to multitask, with a focus on delivering high-quality results in a fast-paced environment.

What We Offer:

As a Key Account Administrator at TSG UK Solutions Ltd, you will have the opportunity to work with a talented team of professionals, delivering exceptional customer service to our key clients. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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