Sales Support Specialist

3 weeks ago

London, Greater London, United Kingdom MACMILLAN PUBLISHERS Full time

Job Title: Sales Support Specialist
Below are the details regarding the nature of this position and the expectations for applicants.

Location: London - hybrid working model

About the role

The Sales Support Specialist will collaborate closely with various departments, including Finance and Production, to deliver a thorough pre- and post-sale service to our international sales teams.

You will serve as a key resource for our Customer Relationship Management (CRM) system, overseeing its utilization by the sales team to ensure compliance with company standards, enabling accurate tracking and analysis of all pertinent data. This role will also involve working in tandem with the Business Systems team to align CRM functionalities and processes with the evolving requirements of the sales operations.

This is a full-time permanent position based in our London office on a hybrid working model.

Key Responsibilities:

  • Provide administrative assistance to the sales team, managing daily administrative tasks on essential systems.
  • Support the operational sales cycle, including extracting system statistics and updating relevant sales documents and systems.
  • Oversee the quality of sales team data, including invoice data, and manage the team's use of the CRM/Booking system.
  • Identify and implement process enhancements, developing sales department policies, training manuals, and resource materials.
  • Understand client requirements and direct them to the appropriate sales team while collaborating with colleagues to expand the prospects database.
  • Generate pipeline and sales reports, providing analysis and preparing monthly and quarterly presentations.
  • Assist in creating regional sales tracking documents and developing sales forecasting models and data.
  • Act as a liaison between operations and the sales team for technical inquiries.

Experience, Skills & Qualifications:

Essential:

  • Experience in an office support capacity.
  • Exceptional organizational and administrative skills with a strong attention to detail.
  • Excellent written and verbal communication abilities, including fluency in written and spoken English.
  • Capability to manage multiple tasks simultaneously and consistently re-prioritize as needed.
  • Proactively identify ongoing issues and utilize initiative to resolve them efficiently.
  • Positive and dependable team player with the ability to work autonomously.
  • Proficient in MS Excel, Word, PowerPoint, and Outlook.
  • Understanding of data quality and adherence to minimum data standards.

Desirable:

  • Experience supporting senior management and sales teams is advantageous.
  • Experience in client development is beneficial but not mandatory.
  • Familiarity with Salesforce or other CRM systems is a plus but not essential.

At Macmillan Publishers, we value diversity within our teams and recognize the numerous advantages of a varied workforce with equitable opportunities for all. We strive for an inclusive workplace that empowers all our colleagues to excel.

For more information about career opportunities at Macmillan Publishers, please visit our website.

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