Client Relationship Manager
4 weeks ago
At J.P. Morgan Chase Bank, National Association, our Relationship Managers, now operating under the Workplace Solutions brand, are regarded as essential allies by our clientele. We seek dedicated, detail-oriented professionals who excel in managing client and partner interactions. The primary focus of this position is to cultivate and oversee relationships with key stakeholders, ensuring revenue growth and high levels of customer satisfaction.
Key Responsibilities
- Establish and nurture robust relationships with assigned clients.
- Enhance client engagement by connecting with decision-makers.
- Oversee the post-sales relationship for significant accounts.
- Act as the main point of contact for clients, addressing daily inquiries and escalated matters.
- Ensure customer satisfaction through effective account planning, proactive communication, and performance assessment.
- Achieve designated targets for profitable sales and growth within assigned accounts.
- Stay informed about industry trends that could benefit clients or enhance internal operations.
- Develop a network of share plan advisors and experts in your area.
- Experience with Share Plans.
- Background in Relationship Management within global organizations.
- Proactive approach to serving as a trusted advisor for clients.
- Excellent personal, listening, written, and verbal communication skills.
- Demonstrated success in building and maintaining multi-level client relationships.
- Ability to lead, motivate, and devise innovative solutions to complex challenges while managing multiple projects.
- Skill in understanding client needs and identifying upsell and cross-sell opportunities.
- Experience with Cloud-Based software.
- Project management expertise with strong organizational skills.
- Results-driven mindset focused on customer satisfaction.
- Exceptional critical thinking, decision-making, and problem-solving abilities.
J.P. Morgan is a premier provider of financial services, delivering strategic guidance and products to leading corporations, governments, affluent individuals, and institutional investors worldwide. Our commitment to excellence in client service drives our operations, fostering long-term partnerships that support our clients in achieving their business goals.
We value our employees as our greatest asset, recognizing that the diverse talents they contribute to our global workforce are vital to our success. We are an equal opportunity employer, committed to diversity and inclusion, and do not discriminate based on any protected characteristic. We also provide reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. For more information about our commitment to diversity and inclusion, please refer to our company policies.
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