Diary Coordinator
5 days ago
The Diary Coordinator will play a pivotal role in ensuring the smooth operation of our service department. This individual will be responsible for managing the diary for all call outs, remedials, and maintenance visits, guaranteeing that work is planned by priority and is logistically and financially correct.
Key Responsibilities:
- Reporting to the Service Team Manager and Management Team, the Diary Coordinator will be responsible for scheduling new and renewed maintenance contracts, ensuring the diary is scheduled, and handling any cancellations or changes.
- Liaising with engineers regarding overtime availability and utilizing their skill sets for relevant jobs.
- Optimizing available engineering resource to maintain and improve operational effectiveness.
- Scheduling engineers' appointments and supporting day-to-day engineering requirements.
- Working closely with the Engineering Management Team, Account Managers, and Service Account Coordinators to deliver works within KPI deadlines for service visits and remedial works.
- Ensuring communication is maintained throughout the business, maximizing cost-saving use of labor, and making efficiencies to ensure revenues and margins are maximized.
- Undertaking general administration duties, including data entry and responding to emails and telephone calls.
- Providing assistance to the Service Support Team and being prepared to learn the roles within the department.
- Being professional and customer-centric at all times.
- Supporting department targets set by the Service Team Manager and ensuring department figures are met to successfully pursue all set targets.
Competencies:
- Computer literacy
- Good written, oral, and numerical skills
- Excellent telephone manner
- Excellent organizational skills
Skills:
- Proven history of success within a customer service environment
- Good understanding of Microsoft Office programs
- Ability to understand matters of a financial nature (including budgeting)
- Ability and desire to learn the legal and regulatory compliance for the fire industry
Competency Level: 2
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