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Service Coordinator

2 months ago

Gillingham, Kent, United Kingdom Senseco Systems Limited Full time

The Service Coordinator will play a pivotal role in ensuring the smooth operation of our service department. This individual will be responsible for managing the diary for all call outs, remedials, and maintenance visits, guaranteeing that work is planned by priority and is logistically and financially correct.

Key Responsibilities:

  • Reporting to the Service Team Manager and Management Team, the Service Coordinator will be responsible for scheduling new and renewed maintenance contracts, ensuring the diary is up-to-date and any cancellations are actioned and resolved.
  • The Service Coordinator will manage any diary changes or last-minute cancellations, liaising with engineers regarding overtime availability and checking Service Department schedules for the day ahead.
  • Utilizing engineers' skill sets for relevant jobs, the Service Coordinator will optimize available engineering resource to maintain and improve operational effectiveness.
  • Scheduling engineers' appointments and supporting with day-to-day engineering requirements, the Service Coordinator will work closely with the Engineering Management Team, Account Managers, and Service Account Coordinators for the delivery of works within KPI deadlines for service visits and remedial works.
  • The Service Coordinator will ensure that communication is maintained throughout the business, with a view to cost-saving use of labor, maximizing revenues and margins.
  • Undertaking general administration duties relevant to the position, including data entry and responding to emails and telephone calls, the Service Coordinator will be professional and customer-centric at all times.
  • Working with and supporting department targets set by the Service Team Manager, the Service Coordinator will support the service team in processing jobs to ensure department figures are met to successfully pursue all set targets.

Competencies:

  • Computer literate
  • Good written, oral, and numerical skills
  • Excellent telephone manner
  • Excellent organizational skills

Skills:

  • Proven history of success within a customer service environment
  • Good understanding of Microsoft Office programs
  • Ability to understand matters of a financial nature (including budgeting)
  • Ability and desire to learn the legal and regulatory compliance for the fire industry

Competency Level: 2