Booking Services Specialist

3 weeks ago

Bristol, Bristol, United Kingdom Radisson Hotel Group Full time

Radisson Hotel Group stands as one of the premier hotel chains globally, featuring ten unique brands and over 1,160 properties in operation and development across more than 95 countries.

The Group's core brand promise is centered around the philosophy that Every Moment Matters, underpinned by a signature Yes I Can service approach.

At the heart of our success lies our people, who are the true Moment Makers. Together, we cultivate a culture, environment, and opportunities that empower you to excel every day, everywhere, and at all times.

We are currently seeking a Reservations Coordinator to join our vibrant team at Radisson Hotel Group.

We prioritize you as an individual, valuing your skills, talents, and enthusiasm beyond just your resume. Your mindset is what truly matters, and we are committed to fostering your growth alongside us.

What We Provide Our Reservations Coordinator

We strive to create a workplace that is as enjoyable as it is accommodating.

Our competitive compensation and benefits package includes:
  • Exclusive rates for team members, as well as friends and family while traveling and staying at our hotels.
  • A commitment to our culture of talent development, offering a variety of growth opportunities from your onboarding experience, including a personalized development plan and unlimited access to over 20,000 learning modules through Radisson Academy.
  • Engagement in Responsible Business practices, working alongside our team members to create shared value and a sustainable future.
  • A contributory pension scheme and life assurance.
  • Complimentary meals during shifts.
  • Uniform provision.
  • Access to the Employee Assistance Programme through UNUM.
  • Excellent opportunities for career advancement.
  • 28 days of holiday for full-time team members.
  • Free access to leisure, pool, and gym facilities during off-peak hours, where applicable.
The Role of Reservations Coordinator

Our reservations team consists of natural organizers who are sales-oriented and possess a keen attention to detail, fully attuned to guest needs to deliver an experience that exceeds expectations, creating memorable moments for our guests.

  • Our Reservations Coordinators thrive in a dynamic environment and are dedicated to maximizing occupancy.
  • You will transform booking inquiries into sales, ensuring that every aspect of the guest journey is anticipated and delivered at the highest standard.
  • You will enhance sales and profitability by analyzing consumer trends and implementing upselling strategies to meet targets.
  • As a vital member of the team, you will proactively ensure guest satisfaction and the seamless operation of the reservations department.
As a Reservations Coordinator, you will be part of a team passionate about delivering exceptional service, where we believe that anything is achievable while enjoying our work.

Desired Qualities in Our Reservations Coordinator

  • Flexibility and a positive, Yes I Can attitude.
  • A strong attention to detail.
  • Creative problem-solving abilities.
  • A passion for delivering extraordinary service.
  • The capability to collaborate effectively within a team to ensure guest satisfaction.
  • Strong verbal communication skills.
  • Experience in a similar role is advantageous but not mandatory.
Join the world of Moment Makers; we look forward to welcoming you.

Our hotels are strategically located to provide easy access to popular attractions and amenities, ensuring a convenient and enjoyable experience for our guests.

We offer modern accommodations, on-site dining options, and meeting facilities, all complemented by a warm welcome and outstanding service from our dedicated team.

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