Service Desk Specialist

2 months ago

Bristol, Bristol, United Kingdom Babcock International Group Full time

About the Role

We are seeking a highly skilled and customer-focused individual to join our Contact Centre Team as a Customer Service Advisor. As a key member of our team, you will be responsible for providing exceptional customer service to our Ministry of Defence (MOD) customers worldwide.

Key Responsibilities

  • Provide phone and administrative support to a wide variety of customer and supplier questions and queries
  • Be an important first point of contact for our customers, ensuring that our values shine through in every interaction
  • Use our booking system to administer booking requests where relevant
  • Provide customers with confirmation of their booking and any further information required relating to that booking
  • Liaise with both supplier and customer throughout the booking process where necessary

Requirements

  • Excellent communication skills and the ability to build rapport with customers
  • Ability to handle multiple contacts via all voice and non-voice channels against strict key performance indicators (KPI's)
  • Competent on MS Office (Word, Outlook, Excel, PowerPoint, SharePoint)
  • Ability to identify customer needs and respond appropriately to them
  • Excellent oral and written communication skills
  • Organised with excellent attention to detail

Security Clearance

The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.

What We Offer

  • Generous holiday allowance
  • Matched contribution pension scheme, with life assurance
  • Employee share scheme
  • Employee shopping savings portal
  • Payment of Professional Fees
  • Reservists in the armed forces receive 10-days special paid leave
  • Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
  • 'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity

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