Client Support Manager

1 week ago

London, Greater London, United Kingdom Check-in-London Full time
Client Support Manager - Global Mobility & Business Travel

Check-in-London is a dedicated serviced apartment specialist with extensive experience in the fast-growing travel sector. Our mission is to provide exceptional customer service and exceed client expectations.

The Role

As a Client Support Manager, you will be responsible for delivering a seamless experience to new and existing customers. This involves providing high levels of personal service, ensuring all requests are accurately dealt with, and maintaining close contact with property partners to meet client needs.

Key Responsibilities

  • Meet and engage with clients from various industries to book serviced apartment accommodation.
  • Support clients by handling booking communication, including pre-arrival, amendments, and post-arrival correspondence.
  • Maintain close contact with property partners to ensure the best service for clients.

Requirements

Desired Experience & Skills

  • 3+ years of customer service or sales support experience in package travel, business travel, or high-touch customer service industries.
  • Excellent email writing and telephone skills, with the ability to take ownership and address tricky situations confidently.
  • A genuine desire to deliver 5-star customer service every time through careful research, continued product learning, and clear communication.
  • Proficient in adapting to new technologies and software, with a keen willingness to learn and upskill where required.
  • Experience of organising data using Excel, CRM/Cloud-based systems will be preferred but not essential.
  • Experience of working with global mobility, TMC, and relocation clients will be preferred but not essential.

Salary: £35,000 per annum

Annual Bonus Scheme

23 days annual leave plus bank holidays (rising 1 day for each year of service, max 29)

Day off for your birthday

This is a hybrid working role, normally working a minimum of 3 office days per week in our Hammersmith HQ. However, during the training period, you will be expected to work 5 office days per week. The office hours are 9am to 5.30pm (lunch is half an hour) Monday to Friday, on occasions you may be required to work outside these hours to fulfil your role.

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