Application Support Specialist

2 weeks ago

Ipswich, Suffolk, United Kingdom BT Group Full time

Job Title: Application Support Specialist

Location: Flexible

About the Role:

We are seeking a highly skilled Application Support Specialist to join our team at BT Group. As a key member of our Technical Service Operations team, you will be responsible for delivering and implementing aspects of security solutions for our customers.

Key Responsibilities:

  • Plan and execute technical deliveries to meet customer objectives and processes.
  • Resolve incidents and service requests in line with Service Level Agreements (SLAs) to ensure continued system operation.
  • Identify and communicate opportunities to improve technical direction and best practices for domains of operation.

Requirements:

  • Service management experience within the IT industry.
  • Ability to take responsibility, ownership, and autonomy of delegated platform operations and deliverables.
  • Strong technical background, including Unix/Linux sysadmin management, Ansible automated deployment methods, and SQL/Elasticsearch database management.
  • Understanding of DevOps and agile team methodologies.
  • Experience delivering small to medium technical deliveries.
  • Degree-educated or equivalent industry experience.

Desired Experience:

  • Unix/Linux (RedHat7) sysadmin management.
  • Ansible automated deployment methods.
  • SQL/Elasticsearch database management.
  • Windows Domain management (i.e., AD, Group Policy).
  • VMware/vCentre management - virtualized server deployments.
  • Basic networking management (Layer 2/3).
  • NAS (Netapp) storage/replication management.
  • Micro-services/containerized deployment (Docker, K8s).
  • Working with big data platforms.

Security Clearance:

Due to the sensitive nature of this role, you will be required to undergo Developed Vetting (DV) level Security Clearance. The role is subject to you gaining and keeping the necessary level of security clearance needed to undertake your work.

Diversity and Inclusion:

BT Group values diversity and inclusion and encourages applications from all sections of the community. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, gender identity, sexual orientation, ethnicity, age, or disability.

What's in it for you:

  • Discounted BT Broadband, TV, and mobile packages.
  • On-target bonus.
  • 10% pension contribution.
  • Professional development and paid industry certifications/qualifications.
  • Flexible benefits/rewards, including dental insurance, healthcare, gym memberships, and well-being support.
  • Flexible and smart working (subject to business needs).

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