Support Specialist

2 days ago


Ipswich, Suffolk, United Kingdom NEC Software Solutions Full time

About NEC Software Solutions

We're a leading provider of software solutions to governments, hospitals, police forces, and other public services. Our mission is to help our customers make a difference in the world by providing innovative and effective solutions.

Job Summary

We're seeking a highly motivated and customer-focused individual to join our team as a Support Specialist. As a Support Specialist, you will be responsible for providing 2nd line support to our customers using our software applications.

Key Responsibilities

  • Customer Support
    • Deal directly with customers via phone and email to resolve their queries and incidents.
    • Provide detailed records of customer interactions.
  • Technical Support
    • Investigate and resolve technical issues related to our software applications.
    • Monitor application system logs to identify and resolve issues.
  • Testing and Quality Assurance
    • Execute allocated test scripts during the development of maintenance releases for software applications.
  • Training and Documentation
    • Create user guides and provide training to customers on our software applications.

Requirements

  • Personal Qualities
    • Self-motivated and persistent with a desire to learn.
    • Enjoys helping people.
    • Computer literate to a basic level.
  • Technical Skills
    • Demonstrate a logical and methodical approach.
    • Good oral and written communication skills.
    • Exhibit empathy and patience during interactions with customers.

What We Offer

  • Competitive Salary
  • 25 Days Paid Holiday
  • Single Private Medical Cover
  • Group Pension Plan
  • Flexible Benefits

Equal Opportunities Employer

We are an equal opportunities employer and welcome applications from all communities.



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