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Training Operations Manager

2 months ago

Birchwood, United Kingdom Nationwide Platforms Full time
Job Description

Job Title: Training Operations Manager

Company: Nationwide Platforms

Location: Nationwide

Job Type: Full-time

Industry: Powered Access and Plant Hire

About Us: Nationwide Platforms is the UK's largest powered access specialist with a fleet of 10,500 machines operating from a network of 26 depots. With a workforce of more than 900 employees and 25 years' experience in working at height, it has unprecedented knowledge on the widest range of access platforms as well as expertise on specific product, site and working at height challenges.

Job Summary: We are seeking a highly skilled and experienced Training Operations Manager to join our team. The successful candidate will be responsible for ensuring market share growth, managing and leading the training team, and driving compliance of paperwork as required by external training bodies.

Key Responsibilities:

  • Market Share Growth: Develop and implement strategies to grow our IPAF UK market share to 15% and support the growth and overall revenues in line with business goals.
  • Training Team Management: Manage and lead the training team, including training instructors, external training instructors, and third-party providers throughout the UK.
  • Compliance and Quality: Ensure all courses are carried out to the criteria required by external training bodies and drive compliance of paperwork as required.
  • Performance Management: Manage performance and ensure appraisals are carried out and followed through.
  • Customer Service: Ensure company information is communicated effectively to the workforce and provide training sales support where required.
  • Continuous Improvement: Promote continuous improvement in all areas using and sharing best practice.
  • Customer Complaints: Manage customer complaints effectively, identify trends, and develop robust improvement plan frameworks to engineer out continuing issues.
  • Training Portfolio: Responsible for maintaining and improving customer NPS and customer satisfaction to improve the customer experience in line with targets.
  • Third-Party Providers: Manage 3rd party providers of training, ensuring quality standards are met.
  • Business Performance: Analyze and interpret management information and data and come up with a strategy for achieving business goals.
  • People Management: Direct, develop, motivate, and support all direct reports ensuring that the business objectives are met to agreed timescales.
  • Operational Efficiency: Manage the improvement of area profitability by creating an incremental improvement programme, focusing on improving the key operational drivers to drive effectiveness and efficiency of the area.

Requirements:

  • Driving Licence: Required
  • First Aid Certificate: Required
  • Understanding of External Bodies: An understanding of the requirements and processes of external bodies, such as IPAF, PASMA, CITB
  • P&L Understanding: Previous demonstrable experience of P&L understanding and exposure including planning, risk management, and accounting processes
  • Training Industry Knowledge: Working knowledge of the training industry and/or Powered Access and Plant Hire industry, including customer base, competitor activity, and buying behaviour
  • Communication Skills: Ability to communicate with internal or external customers to resolve issues or queries satisfactorily
  • People Management Skills: Strong people management skills
  • Office Computer Tools: Able to use office computer tools to prepare adequate presentation material
  • Desirable Qualifications: IPAF Licence (desirable not essential), NEBOSH qualification (desirable not essential)