Training Operations Manager
1 month ago
We are seeking a highly skilled and experienced Training Operations Manager to join our team at Nationwide Platforms. The successful candidate will be responsible for ensuring the effective delivery of training programs across the UK, driving business growth and revenue, and developing and expanding our training offerings.
Key Responsibilities:- Lead and manage the training team, ensuring they have the necessary skills and resources to deliver high-quality training programs.
- Develop and implement training strategies to meet business objectives, including growing IPAF UK market share to 15%.
- Collaborate with regional operational stakeholders to drive improvements in training facilities and equipment.
- Manage customer complaints and develop robust improvement plans to address issues.
- Communicate effectively with internal and external customers to resolve issues and queries.
- Manage trainers to achieve budgetary goals, utilization, and occupancy targets.
- Responsible for maintaining and improving customer NPS and customer satisfaction.
- Manage 3rd party providers of training, ensuring quality standards are met.
- Responsible for the training portfolio, adding or removing courses as necessary to achieve business goals.
- Driving Licence
- First Aid Certificate
- Understanding of external bodies' requirements and processes, such as IPAF, PASMA, and CITB
- Previous experience of P&L understanding and exposure, including planning, risk management, and accounting processes
- Working knowledge of the training industry and/or Powered Access and Plant Hire industry
- Strong people management skills
- Able to use office computer tools to prepare presentation material
Nationwide Platforms is the UK's largest powered access specialist, with a fleet of 10,500 machines operating from 26 depots. We are committed to providing high-quality training to our customers and employees, and we are looking for a skilled and experienced Training Operations Manager to join our team.
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