Training Sales Advisor

2 months ago

Birchwood, United Kingdom Nationwide Platforms Full time
Job Title: Training Sales Advisor

Nationwide Platforms is a leading provider of working at height training, offering a range of courses to customers across various industries. We are seeking an experienced Telesales/Account Manager to join our brand-new 'Training Sales Advisor' team in Birchwood.

Key Responsibilities:
  • Manage all inbound and outbound training enquiries by phone and email
  • Introduce and offer a full range of courses, services, and cross-sell products on each call
  • Build effective relationships with customers and identify opportunities
  • Complete outbound call campaigns to new, existing, and dormant customers to drive revenue
  • Manage profitable growth targets for a portfolio of customers in line with budget requirements and the strategic plan
  • Build strong relationships with colleagues in other departments to actively promote external training
  • Be a contributing and productive member of the Sales Team, working in conjunction with other team members to provide a seamless service to the business
  • To successfully create and convert enquiries into orders and achieve 'above minimum' prices to hit and surpass revenue targets
  • Endeavour to ensure customer service and customer expectations are exceeded for both internal and external customers and demonstrate professional resolution of customer-related problems or service issues
  • Manage all customers within an agreed sales area/portfolio(s)
  • Ensure sales targets are met in accordance with Key Performance Indicators
  • Achieve year-on-year revenue growth against budget
  • Redevelop dormant accounts to agreed percentage
  • Deal with all customer queries quickly, efficiently, and cost-effectively
Requirements:
  • Experience of outbound business-to-business account management or telesales or telemarketing preferred
  • Strong communication skills; both verbal and written
  • Ability to work closely with colleagues at all levels
  • Experience in health and safety training would be useful but not essential
  • Able to demonstrate effective negotiation skills to ensure business is won on viable commercial terms
  • Ability to be self-organisation and attention to detail
  • Must be able to demonstrate highly effective negotiation skills
About Nationwide Platforms:

Nationwide Platforms is the UK's largest powered access specialist with a fleet of 10,500 machines operating from a network of 26 depots. With a workforce of more than 900 employees and 25 years' experience in working at height, it has unprecedented knowledge on the widest range of access platforms as well as expertise on specific product, site, and working at height challenges.

Its dedicated research and development division, BlueSky Solutions, is also committed to identifying and solving key issues and challenges faced by the industry as well as developing a range of solutions to improve productivity, increase safety, and reduce cost for customers.

The company also ensures the industry is properly trained in the safe use of powered access and in 2016 it retained its position as the world's largest IPAF provider for the sixth consecutive year after training more than 15,000 delegates. In addition, it trained a further 1,500 delegates on a range of PASMA, IOSH, and other Health and Safety courses, making it one of the world's largest providers of working at height training.

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