Sales and Service Advisor

6 months ago

Birchwood, United Kingdom Nationwide Platforms Full time

We are looking for someone who loves delivering excellent customer service whilst also looking for opportunities to upsell and help benefit the customer even more

As a Sales and Service Desk Advisor you will be part of a team who works from our busy CSC depot and works with customers within the region. On a day to day basis you’ll be dealing with a variety of people and a variety of queries. The customer might want a quote to hire out our machines, they might want to place a small or large order, maybe they will have a query about an existing hire or even be interested in what other products and equipment we can offer? Whatever the query we will look to you to provide a great service and deal with the request efficiently and effectively whilst always looking for new and helpful opportunities for the customer.

This is a very busy role and predominately customer facing so we are looking for someone who is sociable, has very strong customer service and sales skills, is incredibly organised, likes working in a fast-paced environment and is computer literate (Excel/Word).

Working days Monday - Friday 8-5.30pm. In reward we offer a competitive base salary (dependent on experience), incentive scheme, 25 days holiday, pension, Health Cash Plan, and Life assurance.

**Responsibilities**
- Manage the lifecycle of the order carrying out activities such as proactive star calls, delivery/collection communication, breakdowns, site bookings, suspensions etc
- Utilise consultative approach to close quotes/orders recommending appropriate products and services to customers through customer needs analysis
- Generate and follow up open quotations and orders through in-house database, ensuring to capture information accurately and correctly as per company quality standards
- Close sales utilising persuasion techniques when necessary and identifies upselling and cross selling opportunities - Ensuring accounts are open or liaising with the finance teams to complete contract Checks/Off Stops
- Troubleshoot customer queries and complaints. Provide appropriate solutions / alternatives in a timely manner; follow up to ensure customer is satisfied with our response
- Ensure the customer experience is a positive one, meeting and building on our brand value as putting customer experience first and always deserving of their trust Job Description
- Meet or exceed personal/ team key performance metrics/ targets
- Maintain in-depth product knowledge to supply customers with the best, most accurate information possible
- Behave in a respectful and professional manner to reinforce and elevate the business reputation and brand
- Build strong relationships with other departments, liaise with stakeholders, customers internal and external - own the conclusion of each and every customer query.
- Maintain internal health and safety and corporate governance standards in accordance with Nationwide Platforms policies
- Contract amendments and ensuring POs are added to all orders
- Liaise with 3rd party suppliers for regional rehire order processing and off hires
- Dealing with customer existing hire queries including LOLER requests, ETAs and PODs
- Telematics management to support with customer queries or access codes
- Coordinate with internal stakeholders regarding machine exchanges and site moves from an order taking/changes perspective

**Qualification and Experience Requirements**
- A proven track record of target achievement in an internal sales and customer service driven role
- Passionate and willing to go the extra mile to do a good job, with a “can do” attitude
- Innovative, willing to think outside the box to meet customer needs
- Ability to conduct customer needs analysis using different questioning and listening techniques
- Excellent sales negotiation skills, teamed with the ability to recognise buying signals and closing a sale
- Ensure a positive and polite customer experience, recognising our commitment to putting customers first
- Able to balance a customer-oriented and a results-driven approach
- Focused on quality and accuracy of data captured
- Excellent telephone manner with the ability to keep calm under pressure
- Builds rapport with customers and internal stakeholders in a professional manner
- Ability to establish credibility, act decisively, but able to recognise and support preferences and priorities of the customer
- Proactive, high energy team player and ability to work closely with colleagues at all levels.
- Strong verbal and written communication skills

Nationwide Platforms is the market-leading powered access rental company in the UK providing a fleet of more than 15,500 machines with working heights from 3m to 90m. With a depot network spanning 38 depots, Nationwide Platforms provide its customers with leading safe access solutions for working at height. It also has the largest powered access training department in Europe, delivering a comprehensive range of working at height training courses to powered ac

  • Sales and Service Advisor

    6 months ago

    Birchwood, United Kingdom Nationwide Platforms Full time

    We are looking for someone who loves delivering excellent customer service whilst also looking for opportunities to upsell and help benefit the customer even more! This position is a Fixed Term Contract - Maternity Cover (6-12 months) As a Sales and Service Desk Advisor you will be part of a team who works from our busy CSC depot and works with customers...

  • Training Advisor

    6 months ago

    Birchwood, United Kingdom Nationwide Platforms Full time

    Nationwide Platforms is one of the world’s largest providers of working at height training and offers training courses to customers such as PASMA, IOSH and other Health & Safety courses. We are looking for a experienced telesales/ account managers to join our brand-new ‘Training Sales Advisor’ team in Birchwood. As a Training Sales Advisor you will...

  • Customer Service Advisor

    6 months ago

    Birchwood, United Kingdom Nationwide Platforms Full time

    We have an exciting opportunity for a Fixed Term (3 month contract) Customer Service Advisor to be based at our depot in Birchwood. As Customer Service Advisor, reporting to the Head of Customer Operations, you will be responsible for administrative tasks relating to equipment at both on hire and post hire stages. You will maximise recovery revenue through...

  • Customer Service Advisor

    6 months ago

    Birchwood, United Kingdom Currys Full time

    **Customer Service Advisor - 2nd Line**: **Warrington** **Permanent** **Full Time** **Grade 1** **£22,464** **Hybrid working, you will be required to travel to the Warrington Contact Centre WA3 7PB when needed.** Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers - online,...

  • Customer Service Advisor

    6 months ago

    Birchwood, United Kingdom Integral UK Full time

    Calling all customer service experts. We have a not-so-typical contact centre located in Birchwood and we're looking for people who love to go above and beyond for their customers. We're not just your usual customer service business and this exciting role allows you to get stuck into different tasks. Integral UK works with some of the biggest brands...

  • Customer Service Advisor

    6 months ago

    Birchwood, United Kingdom Currys Full time

    **DESCRIPTION**: **Warrington** **Permanent** **Full Time** **Grade 2** **Hybrid working, You will be required to travel to the Warrington Contact Centre - WA3 7PB when needed.** **£22,464+ benefits** Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers - online, in-store or...

  • Sales Agent

    7 months ago

    Birchwood, United Kingdom EE Full time

    If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE....

  • Hse Advisor

    6 months ago

    Birchwood, United Kingdom Jacobs Engineering Group Inc. Full time

    **Your Impact**: At Jacobs, we'll inspire and empower you to deliver your best work so you can evolve, grow and succeed - today and into tomorrow. With more than 55,000 people in 40 countries, working at Jacobs offers an exciting range of opportunities to develop your career within a supportive and diverse team who always strive to do the right thing for our...

  • Hse Advisor

    6 months ago

    Birchwood, United Kingdom Jacobs Full time

    **Location**: Birchwood, GB **Category**: Health and Safety **Job ID**: EST0001OV **Your Impact**: At Jacobs, we’ll inspire and empower you to deliver your best work so you can evolve, grow and succeed - today and into tomorrow. With more than 55,000 people in 40 countries, working at Jacobs offers an exciting range of opportunities to develop your career...

  • Hse Advisor

    6 months ago

    Birchwood, United Kingdom Jacobs Full time

    **Your Impact**: At Jacobs, we'll inspire and empower you to deliver your best work so you can evolve, grow and succeed - today and into tomorrow. With more than 55,000 people in 40+ countries, working at Jacobs offers an exciting range of opportunities to develop your career within a supportive and diverse team who always strive to do the right thing for...

  • Customer Experience Centre Advisor

    6 months ago

    Birchwood, United Kingdom Integral UK Full time

    **Customer Experience Centre Advisor** **The Role**: As a Customer Experience Centre Advisor, you are the first person our clients contact when they have a request or incident that they need us to resolve. The voice of Integral, you are responsible for the management of planned and reactive work for your area of responsibility, ensuring the correct...

  • Customer Service Representative Opportunity

    4 weeks ago

    Birchwood, United Kingdom The Recruitment Co. Full time

    About the RoleThe Recruitment Co is proud to present an exciting opportunity for a Customer Service Advisor to join our client's team in Warrington.

  • Customer Service Advisor

    6 months ago

    Birchwood, United Kingdom Uniting People Full time

    We are seeking a Customer Support Representative to join our clients team. **Responsibilities**: - Assist customers with product information and issue resolution - Maintain a high level of professionalism and phone etiquette at all times - Upsell products or services when appropriate to enhance customer experience - Perform data entry tasks accurately and...

  • HR Advisor

    7 months ago

    Birchwood, United Kingdom Betfred Full time

    Overview As an HR Advisor in our dynamic Human Resources team, you'll play a crucial role in providing colleague relations support to our Shops and Head Offices. Your primary responsibility will be to ensure that our people processes adhere to legislation and deliver an exceptional level of service. You'll tackle a variety of high-volume cases, ranging...

  • Internal Sales Manager

    7 months ago

    Birchwood, United Kingdom Nationwide Platforms Full time

    We have a new career opportunity for an Internal Sales Manager to join the team based at NCC in Birchwood reporting to the Business Development Desk ManagerThis newly created position provides an exciting opportunity to maximise revenue and profit against agreed targets through predominantly outbound telephone account management and the development of both...

  • Customer Service Advisor

    6 months ago

    Birchwood, United Kingdom Currys Full time

    **DESCRIPTION**: Birchwood Warrington Contact Centre (1604) Permanent Full Time Grade 1 **£22,464 + bonus paid 4 weekly and benefits** **Hybrid available, you'll be required to work onsite for the first 12 weeks.** Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers and...

  • Digital Sales Executive, Sytner Select Warrington

    1 month ago

    birchwood, United Kingdom Sytner Group Full time

    A fantastic opportunity is available for a Digital Sales Executive to join our team at Sytner Select Warrington.  About the role  Here at Sytner Select Warrington we continue to evolve with the needs of our customers, including ensuring that our standard of service remains exceptional irrelevant of how our customers choose to interact with us. To support...

  • Customer Focus Advisor

    3 weeks ago

    Birchwood, United Kingdom Currys Full time

    Role overview:BirchwoodWarrington Contact Centre (1604) - The Point, 410 Birchwood Boulevard, Birchwood, WA3 7WD / Hybrid Working available once successfully completed probation period (approx. 12 weeks)PermanentFull TimeGrade 2Salary - £25,972 per annum plus bonus paid 4 weekly Hours – 40 per week working rotas between 8am to 8pm Monday to Friday and...

  • Credit Controller

    6 months ago

    Birchwood, United Kingdom Haier Europe Full time

    As a Credit Controller, in your hands, we’ll surpass the expectations of our retail partners and customers and get closer to our aim to be the number one home appliance business in the UK & Ireland. - Our Credit Controller provide a best in class service to help our business to achieve zero distance with our customers. Working with our Order to Delivery...

  • Training Co-ordinator

    6 months ago

    Birchwood, United Kingdom Nationwide Platforms Full time

    **Training Co-Ordinator** Nationwide Platforms is one of the world’s largest providers of working at height training and offers training courses to customers such as IPAF, PASMA, IOSH and other Health & Safety courses. As a Customer Service Advisor you will be responsible for coordinating the training diary and support all operational functions to ensure...