Customer Experience Centre Advisor

6 months ago

Birchwood, United Kingdom Integral UK Full time

**Customer Experience Centre Advisor**

**The Role**:
As a Customer Experience Centre Advisor, you are the first person our clients contact when they have a
request or incident that they need us to resolve. The voice of Integral, you are responsible for the
management of planned and reactive work for your area of responsibility, ensuring the correct prioritisation of
client requests, efficient deployment of the most appropriate skilled resource and achieving attendance and
completion of the work within the contractual SLA. You will accurately record all relevant information to
enable full end to end tracking of each job and associated activity, while ensuring the compliant completion of
work and making sure that the required compliance documentation is captured.
Creating lasting relationships with your engineering and account counterparts, you will work together to drive
work resolution and identify ways to improve the scheduling of work.
Delivering excellent customer experience is at the heart of everything you do, and you will identify ways to
improve this for your clients and see the results in our client surveys and NPS.

**Main Duties & Responsibilities**:

- Responsible for the execution of the end-to-end work order management, including the co-ordination

of all planned and reactive services within remit, detailed planning of work with Integral engineering

and our supply chain
- To accurately record all information necessary to resolve reported service requests, incidents and

complaints, including accurate classification to enable trend analysis.
- To monitor, action and escalate work orders and incidents as appropriate to achieve agreed service

levels and to keep customers informed of status and progress of resolution.
- Procurement of services from external supply partners, including purchase order creation and service

delivery management

scheduling systems, the facilities management services provided to clients, client systems and all

relevant process and procedures.

skills and maintaining record of own development and call observations.
- To take action to keep up to date with changes to the contract and sharing information learned with

the team and wider stakeholders
- To handle and actively resolve any customer issues according to the Customer Complaint process.
- To be prepared to work on any CEC contracts, projects and initiatives at short notice to support the

changing needs of the business

**Essential Qualifications & Experience**:

- 2+ years working within a work order / scheduling / mobile resource planning environment; FM is

advantageous
- Experience in coordinating service delivery in a mobile field force environment, including parts

management and subcontract service delivery.
- Experience of working in a customer service environment driven by customer SLAs, performance

measurement and personal work targets essential.
- Excellent communication - both written and verbal
- Confident IT skills with experience of working across multiple systems
- Ability to stay calm in a high paced environment, supporting colleagues to also do so

**Full Time Office Based**

**Monday - Friday**: 8:00am - 16:30pm and 9:30am - 18:00pm

  • Customer Experience Centre Team Leader

    6 months ago

    Birchwood, United Kingdom Integral UK Full time

    **Customer Experience Centre - Team Leader** **Role Purpose**: Being passionate about service delivery and people development, as a CEC Team Leader your role is to ensure that your team provides highly efficient service delivery to each of our clients. You are responsible for the management of inbound customer contact; creation, scheduling and dispatch of...

  • Customer Service Advisor

    6 months ago

    Birchwood, United Kingdom Integral UK Full time

    Calling all customer service experts. We have a not-so-typical contact centre located in Birchwood and we're looking for people who love to go above and beyond for their customers. We're not just your usual customer service business and this exciting role allows you to get stuck into different tasks. Integral UK works with some of the biggest brands...

  • Customer Service Advisor

    6 months ago

    Birchwood, United Kingdom Nationwide Platforms Full time

    We have an exciting opportunity for a Fixed Term (3 month contract) Customer Service Advisor to be based at our depot in Birchwood. As Customer Service Advisor, reporting to the Head of Customer Operations, you will be responsible for administrative tasks relating to equipment at both on hire and post hire stages. You will maximise recovery revenue through...

  • Customer Service Advisor

    6 months ago

    Birchwood, United Kingdom Currys Full time

    **DESCRIPTION**: **Warrington** **Permanent** **Full Time** **Grade 2** **Hybrid working, You will be required to travel to the Warrington Contact Centre - WA3 7PB when needed.** **£22,464+ benefits** Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers - online, in-store or...

  • Customer Experience Executive

    6 months ago

    Birchwood, United Kingdom Currys Full time

    **Customer Experience Executive**: **Birchwood** **Warrington Contact Centre (1604)** **Permanent** **Full Time, 40 hours per week** **Grade 2** **£24,000 pa + bonus** **Hybrid available but required to be onsite for the first 12 weeks** Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide...

  • Customer Experience Executive

    7 months ago

    Birchwood, United Kingdom Currys Full time

    **Customer Experience Executive**: **Birchwood** **Warrington Contact Centre (1604)** **Permanent** **Full Time, 40 hours per week** **Grade 2** **£24,000 pa + bonus** **Hybrid available but required to be onsite for the first 12 weeks** Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide...

  • Customer Experience Executive

    6 months ago

    Birchwood, United Kingdom Currys Full time

    **DESCRIPTION**: **Birchwood** **Warrington Contact Centre (1604)** **Permanent** **Full Time, 40 hours per week** **Grade 2** **£24,000 pa + bonus** **Hybrid available but required to be onsite for the first 12 weeks** Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers -...

  • Customer Service Advisor

    6 months ago

    Birchwood, United Kingdom Currys Full time

    **Customer Service Advisor - 2nd Line**: **Warrington** **Permanent** **Full Time** **Grade 1** **£22,464** **Hybrid working, you will be required to travel to the Warrington Contact Centre WA3 7PB when needed.** Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers - online,...

  • Customer Experience Executive

    4 weeks ago

    Birchwood, United Kingdom Currys Full time

    Role overview:Birchwood Warrington Contact Centre (1604) Contact Centre, The Point, 410 Birchwood Boulevard, Birchwood, WA3 7WD / Hybrid Working available once successfully completed probation period (approx. 12 weeks)PermanentFull TimeGrade 2Salary - £25,972 per annum plus bonus paid monthly Hours – 40 per week working rotas between 8am to 8pm Monday...

  • Customer Focus Advisor

    3 weeks ago

    Birchwood, United Kingdom Currys Full time

    Role overview:BirchwoodWarrington Contact Centre (1604) - The Point, 410 Birchwood Boulevard, Birchwood, WA3 7WD / Hybrid Working available once successfully completed probation period (approx. 12 weeks)PermanentFull TimeGrade 2Salary - £25,972 per annum plus bonus paid 4 weekly Hours – 40 per week working rotas between 8am to 8pm Monday to Friday and...

  • Sales and Service Advisor

    6 months ago

    Birchwood, United Kingdom Nationwide Platforms Full time

    We are looking for someone who loves delivering excellent customer service whilst also looking for opportunities to upsell and help benefit the customer even more! This position is a Fixed Term Contract - Maternity Cover (6-12 months) As a Sales and Service Desk Advisor you will be part of a team who works from our busy CSC depot and works with customers...

  • Customer Service Advisor

    6 months ago

    Birchwood, United Kingdom Currys Full time

    **DESCRIPTION**: Birchwood Warrington Contact Centre (1604) Permanent Full Time Grade 1 **£22,464 + bonus paid 4 weekly and benefits** **Hybrid available, you'll be required to work onsite for the first 12 weeks.** Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers and...

  • Training Advisor

    6 months ago

    Birchwood, United Kingdom Nationwide Platforms Full time

    Nationwide Platforms is one of the world’s largest providers of working at height training and offers training courses to customers such as PASMA, IOSH and other Health & Safety courses. We are looking for a experienced telesales/ account managers to join our brand-new ‘Training Sales Advisor’ team in Birchwood. As a Training Sales Advisor you will...

  • Hse Advisor

    6 months ago

    Birchwood, United Kingdom Jacobs Engineering Group Inc. Full time

    **Your Impact**: At Jacobs, we'll inspire and empower you to deliver your best work so you can evolve, grow and succeed - today and into tomorrow. With more than 55,000 people in 40 countries, working at Jacobs offers an exciting range of opportunities to develop your career within a supportive and diverse team who always strive to do the right thing for our...

  • Hse Advisor

    6 months ago

    Birchwood, United Kingdom Jacobs Full time

    **Your Impact**: At Jacobs, we'll inspire and empower you to deliver your best work so you can evolve, grow and succeed - today and into tomorrow. With more than 55,000 people in 40+ countries, working at Jacobs offers an exciting range of opportunities to develop your career within a supportive and diverse team who always strive to do the right thing for...

  • Hse Advisor

    6 months ago

    Birchwood, United Kingdom Jacobs Full time

    **Location**: Birchwood, GB **Category**: Health and Safety **Job ID**: EST0001OV **Your Impact**: At Jacobs, we’ll inspire and empower you to deliver your best work so you can evolve, grow and succeed - today and into tomorrow. With more than 55,000 people in 40 countries, working at Jacobs offers an exciting range of opportunities to develop your career...

  • Customer Service Advisor

    6 months ago

    Birchwood, United Kingdom Uniting People Full time

    We are seeking a Customer Support Representative to join our clients team. **Responsibilities**: - Assist customers with product information and issue resolution - Maintain a high level of professionalism and phone etiquette at all times - Upsell products or services when appropriate to enhance customer experience - Perform data entry tasks accurately and...

  • Customer Service Representative Opportunity

    4 weeks ago

    Birchwood, United Kingdom The Recruitment Co. Full time

    About the RoleThe Recruitment Co is proud to present an exciting opportunity for a Customer Service Advisor to join our client's team in Warrington.

  • Customer Experience Executive Full Time Permanent

    4 weeks ago

    Birchwood, Cheshire, United Kingdom Currys Full time €25,000

    Warrington Contact Centre (1604) Contact Centre, The Point, 410 Birchwood Boulevard, Birchwood, WA3 7WD Hybrid Working available once successfully completed probation period (approx. Permanent Full Time Salary - £25,972 per annum plus bonus paid monthly Hours – 40 per week working rotas between 8am to 8pm Monday to Friday and 8am – 6pm...

  • Sales and Service Advisor

    6 months ago

    Birchwood, United Kingdom Nationwide Platforms Full time

    We are looking for someone who loves delivering excellent customer service whilst also looking for opportunities to upsell and help benefit the customer even more! As a Sales and Service Desk Advisor you will be part of a team who works from our busy CSC depot and works with customers within the region. On a day to day basis you’ll be dealing with a...