Internal Sales Manager

7 months ago

Birchwood, United Kingdom Nationwide Platforms Full time

We have a new career opportunity for an Internal Sales Manager to join the team based at NCC in Birchwood reporting to the Business Development Desk Manager

This newly created position provides an exciting opportunity to maximise revenue and profit against agreed targets through predominantly outbound telephone account management and the development of both the existing customer base and new business, across all products within Nationwide Platforms.

Main Duties include:

Manage profitable growth targets for a portfolio of customers (both trading and dormant) in line with budget requirements and the strategic planComply with approved sales process when qualifying prospects, nurturing leads, building customer relationships and identifying opportunities to produce budgeted order conversion ratioEffectively manage and convert “Open Quotes” for an agreed portfolio of NWP customers (daily requirement)Structure calls and other activities in line with optimum times to contact customersConduct high levels of outbound calls in a professional manner to achieve individual portfolio and ad-hoc campaign targetsReport weekly progress and continuous improvement recommendations Comply with company guidelines regarding the maintenance and updating of customer contact databasesUse all available resources internal and external to research relevant markets and customers to maximise revenue opportunitiesPromote the NWP Brand, core values and mission statement to maintain market leading imageMaintain Internal Health, Safety and corporate governance standards in accordance with LOXAM Group Policy and promoting Health and Safety best practice with all internal and external stakeholdersBe contributing and productive member of the Sales Team, working in conjunction with other team members to provide a seamless service to the businessContact customers and prospects by telephone & email and actively sell NWP’s full line of products and servicesTo successfully convert enquiries into orders and achieve ‘above minimum’ prices to hit and surpass revenue targetsBuild strong relationships with colleagues in other depots/departments to enable and accept passing of remote hire ordersEndeavour to ensure customer service and customer expectations are exceeded for both internal and external customers and demonstrate professional resolution of customer related problems or service issuesDevelop and sustain a solid relationship between NWP and its customersIdentify sales opportunities and secure the business, working with closely with Regional Sales Teams where applicableEnsure sales targets are met in accordance with Key Performance IndicatorsAchieve year-on-year revenue growth against budgetRedevelop dormant accounts to agreed percentageComplete and update SalesForce with accurate and relevant dataEnsure customer service and customer expectations are exceededDeal with all customer queries quickly, efficiently and cost effectivelyRetain, win back & account manage your designated portfolio

Qualification, Skills and Experience Requirements:

Experience of outbound business to business account management or telesales or telemarketing preferredStrong communication skills; both verbal and writtenAbility to work closely with colleagues at all levelsAble to demonstrate effective negotiation skills to ensure business is won on viable commercial termsAbility to be self-organisation and attention to detailMust be able to demonstrate highly effective negotiation skillsExcellent telephone manner with the ability to keep calm under pressure and build a rapport with customers


Nationwide Platforms is the market-leading powered access rental company in the UK providing a fleet of more than 15,500 machines with working heights from 3m to 90m. 
With a depot network spanning 38 depots, Nationwide Platforms provide its customers with leading safe access solutions for working at height. It also has the largest powered access training department in Europe, delivering a comprehensive range of working at height training courses to powered access operators and the wider access industry.
Nationwide Platforms is part of Loxam, Europe’s largest equipment rental company operating in 30 countries. 

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