Onboarding Coordinator

**Salary**: £23,000

**Working hours**: Full Time, 37.5 hours per week, in office with potential to go hybrid post probation period.

**Working hours**: Full Time, 37.5 hours per week, in the office with potential to go hybrid post probation period.

On behalf of the Home Office, Serco manages the Asylum Accommodation and Support Services Contract (AASC) for the Midlands and East of England. We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation.

We are looking for an Onboarding Coordinator to join our team in the Service Delivery Centre, as our Onboarding Coordinator, you’ll play a crucial role in ensuring that every new starter has a seamless and positive experience while also acting as a liaison for internal stakeholders by building and managing relationships and their expectations.

This is a dynamic role and is situated within the Business Support team so you’ll have the opportunity to get involved in multiple parts of the business, with this exposure, there may be an expectation to support other teams when necessary and may involve occasional travel.

This is a role for a proactive individual with strong attention to detail and a customer-centric mindset, you must have strong communication and interpersonal skills and have adaptability in a fast-paced, ever-evolving work environment.

**Your accountabilities will include but are not limited to**:
Be the central point of contact for the AASC contract hiring managers and all relevant and related teams both internally and externally.

Working closely with the new staff member, the hiring manager, HR, IT, equipment, fleet, payroll, and any other relevant teams or divisions to enable all required information and procedures to be completed efficiently and where possible before the start date.

Daily monitoring and management of relevant mailbox, processing requests as required to a high standard, providing excellent outcomes for our internal and external customers.

Maintaining accurate and up-to-date reporting of new starters/leavers and role change activity

Maintain up-to-date understanding of all related processes and packages. Support with process improvement where appliable

What you’ll need to do the role

You possess the ability to successfully engage and influence

Excellent knowledge of Microsoft products

You have excellent organisational skills with the ability to manage a variety of tasks and prioritise your own workload to meet specific timescales

You’re an effective communicator - both verbal and written

You can lead people in the right direction and motivate others to support their own activity delivery

You will be resourceful, adaptable, and a good decision maker

Why Serco

**Meaningful and vital work**: As part of a highly collaborative team, you’ll be able to strongly influence hiring managers efforts that help us deliver vital services.

**A world of opportunity**: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won’t be hard to find.

**Great people**: You’ll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work.

What we offer

Pension - 6%

Employee Assistance Programme

Chance to contribute to innovation in the public services

A company passionate about diversity and inclusion

Serco Benefits package - discounts include cinema, merlin entertainment and online shopping discounts, discounts on mobile phone plans and leisure centre memberships

A safe and supportive culture

A company passionate about diversity and inclusion

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About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.