Customer Service Advisor

5 months ago

Birchwood, United Kingdom Currys Full time

**DESCRIPTION**:
**Customer Service Advisor**

Birchwood

Warrington Contact Centre (1604)
Fixed Term Contract
Full Time

Grade 1

**Fixed Term Contract for 9 months. Hybrid working, when you need to meet your team in person you’ll be working from the Warrington Contact Centre WA3 7PB**

Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers - online, in-store or in their homes. And it’s all down to our people, 30,000+ capable and committed colleagues, learning together, growing together, making us amazing and celebrating the wins.

This role is to provide an excellent level of professional customer service for iD Mobile & Currys customers. You’ll respond to customers calls advising them on all aspects of business affecting customer’ post sale and product support.

**As part of this role, you’ll be responsible for**:

- Receiving and returning customer contact by telephone and letter
- Taking ownership and responsibility of customers queries, complaints providing ‘right first time’ resolution to minimise repeat queries.
- To meet quality standards in order to contribute to the overall level of customer satisfaction
- Working on your own initiative, using resources to hand and working as a team when seeking customer resolutions.
- Achieve individual performance targets based on individual and departmental key performance indicators (KPIs).

**You will need**:

- Excellent written communication skills, conflict resolutions skills and time management skills
- Knowledge of IT systems, MS Word, Excel and keyboard skills
- Able to work in a fast-paced environment with the flexibility needed to embrace and adapt quickly to change
- Good understanding of consumer rights.
- Ability to deal with challenging and escalated situations.

**We’re one team and we celebrate all the great things you do. One way we show our gratitude is by giving you access to a range of lifestyle benefits including**:

- Discounts at our Currys stores and on our partner networks
- Life Assurance and Sharesave scheme
- Access to a variety of Wellbeing initiatives including cycle to work and eyecare
- Access to the Aviva Digital GP app, where you can access a GP 24/7

**Beyond that, we'll be with you every step of the way, enabling you to get the most out of your role. We're building a team that brings technology to people, making their lives better, easier and fuller, and you can be part of it.**
LI-Hybrid

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