Customer Service Advisor

4 months ago

Birchwood, United Kingdom Currys Full time

**Customer Complaints Executive**:
Birchwood

Warrington Contact Centre (1604)
Permanent
Full Time

Grade 1

**£22,464 plus bonus paid 4 weekly and benefits**

**Hybrid available, you'll be required to work onsite for the first 12 weeks.**

Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers and it’s all down to our people, 30,000+ capable and committed colleagues, learning together, growing together, making us amazing and celebrating the wins.

Working as part of the Customer Focus Team you will have the opportunity to provide a great customer service at a time when customers need us the most. We pride ourselves on the service we provide, but sometimes our customers have a problem and need a little bit more support. This is where we step in to support and guide but more than that we own any issue through to resolution; taking inbound calls and communicating with customers via phone and in writing.

**As part of this role, you’ll be responsible for**:

- Investigating and owning the customer’s case from initial contact through to resolution
- Identifying the cause of an issue while utilising the tools available to enable a resolve in a timely manner
- Feeding back to our business and suggesting ways to improve our customer service

**You will need**:

- Confident communicator with excellent written skills
- Experience in managing complaints through to resolution
- Excellent problem-solving skills
- Be available to work allocated shifts which include some evening and weekend work

**We know our people are the magic ingredient in our success. That’s why we reward you with benefits that go deeper than just the day-to-day. Benefits that work for you, your lifestyle and your career. They include**:

- Discounts at our Currys stores and on our partner networks
- Life Assurance and Sharesave scheme
- Access to a variety of Wellbeing initiatives including cycle to work and eyecare
- Access to the Aviva Digital GP app, where you can access a GP 24/7

**Beyond that, we'll be with you every step of the way, enabling you to get the most out of your role. We're building a team that brings technology to people, making their lives better, easier and fuller, and you can be part of it**

**#LI-Hybrid

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