Customer Focus Advisor

1 week ago


Birchwood, United Kingdom Currys Full time

**Customer Focus Advisor**:
**Birchwood, Warrington WA3 7PB**
**Permanent**
**Remote working available after training**
**Full time, 40 hours per week**
**£22,000pa + 4 weekly bonus of 10%**

Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers - online, in-store or in their homes. And it’s all down to our people, 30,000+ capable and committed colleagues, learning together, growing together, making us amazing and celebrating the wins.

Working as part of the Customer Focus Team based at our Customer Management Centre in Birchwood, Warrington you will have the opportunity to provide great customer service at a time when customers need us the most. We pride ourselves on the service we provide, but sometimes our customers have a problem and need a little bit more. This is where we step in to support and guide but more than that we own any issue through to resolution. It doesn’t stop there, as the voice of our customer you’re in the right place to feed into service improvements, so for those customer champions out there this may be the opportunity for you.

**As part of this role, you’ll be responsible for**:

- Investigating and owning the customer’s case from initial contact through to resolution
Identifying the cause of an issue while utilising the tools available to enable a resolve in a timely manner
- Feeding back to our business and suggesting ways to improve our customer service
**You will need**:

- Great verbal and written communication skills with a confident, friendly approach
- Excellent customer service skills placing our customers at the heart of every interaction
- To take ownership - when our customers need our help it can be the best time to drive a positive and lasting experience
- Excellent problem solving skills
- Be available to work full time allocated shifts
**We know our people are the magic ingredient in our success. That’s why we reward you with benefits that go deeper than just the day-to-day. Benefits that work for you, your lifestyle and your career. They include**:

- Discounts at Currys for you and your family plus exclusive offers with big name brands
- Access to our wellbeing corner where you can find physical, mental and financial support and advice
- Free on-site parking and subsidised catering facilities
- Opportunity to take part in the company sharesave scheme and share in our success

Beyond that, we’ll be with you every step of the way, enabling you to get the most out of your role, grow your skills your way, and see your career develop in the way you want. Be part of our talented Customer Focus team and unbox your passion at the UK’s best-known retailer in tech.



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