Customer Service Advisor

7 days ago


Birchwood, United Kingdom Betfred Full time

**Job description**

Betfred customer services is a welcoming and supportive environment in which we work as a Team to assist our online customers.

As a result of the round-the-clock sporting calendar, this role requires a fully flexible approach to working between the hours of 07:00- 21:00, any 5 days from 7, including weekends and bank holidays.

Betfred employees will receive a competitive salary ranging from £20,800-£22,800 dependant on successful training and length of service. This is amongst various other benefits Betfred offer employees such as Statutory Sick Pay, Refer-a-Friend scheme, career development opportunities, attendance bonuses, discounted VIP AO Arena tickets, and many more.

**Key responsibilities**:

- Dealing with inbound contacts regarding customer account queries.
- Ensure that any data is recorded accurately, including any adjustments, closures, and other processings.
- To resolve all customer account queries efficiently and in a timely manner.
- Liaise internally with other departments to resolve customer queries.
- Ensure that any escalations are raised promptly and correctly to maintain customer satisfaction.
- Remain up to date with current promotional campaigns, rules and procedures.

The above tasks must be carried out while complying with the key objectives of the Gambling Commission and with your full understanding of Safer Gambling tools and protocols.

**Person specification**

We are looking for a committed individual to join our team of advisors in providing customers with a high-quality service.

It is essential that you have excellent communication skills, alongside a high standard of written communication. You must also be IT literate and have a working understanding of Microsoft systems, including but not limited to Word, Outlook and Excel.

A knowledge of Sports and/or Gaming is ideal but not essential as our team offer plenty of support both before and after the training to ensure that you build the necessary skills to fulfil the role.
- Salary: £20,800.00-£22,800.00 per year
- Work Location: Birchwood, Warrington.
- Easy access via public transport

**Salary**: £20,800.00-£22,800.00 per year

**Benefits**:

- Casual dress
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
- Referral programme
- Sick pay

Schedule:

- 8 hour shift

Work Location: In person



  • Birchwood, United Kingdom Currys Full time

    **Customer Service Advisor**: **Hybrid; when you have to go to site for team meetings or training, you'll be based at the Warrington Contact Centre** **Initially a 12 month fixed term contract (potential extension)** **Full and part time hours are available** **£20,800 raising to £21,528 at the end of October + benefits** Our passion at Currys is...


  • Birchwood, United Kingdom Currys Full time

    **Customer Service Advisor**: **Hybrid; when you have to go to site for team meetings or training, you'll be based at the Warrington Contact Centre** **Initially a 12 month fixed term contract (potential extension)** **Full and part time hours are available** **£21,528 + benefits** Our passion at Currys is helping everyone enjoy the latest tech. We’re...


  • Birchwood, United Kingdom Reed Business Support Full time

    Great opportunity to join an industry leading business in Warrington on a full-time basis as a Customer Service Advisor. This role will be 12 months to start with, with a view to go permanent. This role is Mon - Fri, 8:30 - 4:30. No weekends or evenings!This company are known to retain, look after and progress their staff. This is a fantastic opportunity for...


  • Birchwood, United Kingdom Nationwide Platforms Full time

    We have an exciting opportunity for a Fixed Term (3 month contract) Customer Service Advisor to be based at our depot in Birchwood. As Customer Service Advisor, reporting to the Head of Customer Operations, you will be responsible for administrative tasks relating to equipment at both on hire and post hire stages. You will maximise recovery revenue through...


  • Birchwood, United Kingdom Your Housing Group Full time

    Job Introduction **Job Title: Customer Service Contact Centre** **Salary: Circa £20,000** **Location: Homebased North West** **Contract Duration: Permanent** **Hours: 35 per week (on a rota basis)** **So. What is this role exactly?** We have a small number of Customer Service / Contact Centre Advisor opportunities - you’ll be joining a team who...


  • Birchwood Park, United Kingdom Reed Business Support Full time

    **HOME BASED ROLE****** Customer Service Advisor Monday to Friday 9am to 5pm 22k Working as part of a team you will be passionate about delivering an outstanding customer experience to new and existing customers. You will also work closely with the sales teams supporting them with administration duties such as price files and quotations. In this role as...


  • Birchwood, United Kingdom Integral UK Full time

    Calling all customer service experts. We have a not-so-typical contact centre located in Birchwood and we're looking for people who love to go above and beyond for their customers. We're not just your usual customer service business and this exciting role allows you to get stuck into different tasks. Integral UK works with some of the biggest brands...


  • Birchwood, United Kingdom The Portfolio Group Full time

    Are you an experienced Customer Service Advisor looking for a new challenge? Do you have experience of working in a call centre environment? This is an exciting opportunity to work with Betfred.Com - one of the countries largest and well known brands!! If you enjoy a fast paced environment, have a high level of customer care and attention to detail, this...


  • Birchwood, United Kingdom Currys Full time

    **Customer Service Advisor - Customer Focus Team**: **Hybrid after 12 weeks on site, when you have to come to site you'll be based at our Birchwood Contact Centre** **£22,000 + 10% Performance related bonus PA** Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers - online,...


  • Birchwood, United Kingdom Currys Full time

    **DESCRIPTION**: **Warrington** **Permanent** **Full Time** **Grade 2** **Hybrid working, You will be required to travel to the Warrington Contact Centre - WA3 7PB when needed.** **£22,464+ benefits** Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers - online, in-store or...


  • Birchwood, United Kingdom Currys Full time

    **Customer Service Advisor - 2nd Line**: **Warrington** **Permanent** **Full Time** **Grade 1** **£22,464** **Hybrid working, you will be required to travel to the Warrington Contact Centre WA3 7PB when needed.** Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers - online,...


  • Birchwood, United Kingdom Nationwide Platforms Full time

    We are looking for someone who loves delivering excellent customer service whilst also looking for opportunities to upsell and help benefit the customer even more! As a Sales and Service Desk Advisor you will be part of a team who works from our busy CSC depot and works with customers within the region. On a day to day basis you’ll be dealing with a...

  • Customer Advisor

    7 days ago


    Birchwood, United Kingdom McCarthy Recruitment Ltd Full time

    Our client has become one of the brightest and best providers of tenant referencing, insurance and legal services for the rental property sector. They provide a responsive service, from knowledgeable, friendly staff at very competitive rates and their one-stop-shop approach has proved very popular with their portfolio of clients. Feedback is that their...


  • Birchwood, United Kingdom Integral UK Full time

    **Customer Experience Centre Advisor** **The Role**: As a Customer Experience Centre Advisor, you are the first person our clients contact when they have a request or incident that they need us to resolve. The voice of Integral, you are responsible for the management of planned and reactive work for your area of responsibility, ensuring the correct...


  • Birchwood, United Kingdom Uniting People Full time

    We are seeking a Customer Support Representative to join our clients team. **Responsibilities**: - Assist customers with product information and issue resolution - Maintain a high level of professionalism and phone etiquette at all times - Upsell products or services when appropriate to enhance customer experience - Perform data entry tasks accurately and...


  • Birchwood, United Kingdom Currys Full time

    **Customer Complaints Executive**: Birchwood Warrington Contact Centre (1604) Permanent Full Time Grade 1 **£22,464 plus bonus paid 4 weekly and benefits** **Hybrid available, you'll be required to work onsite for the first 12 weeks.** Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for...


  • Birchwood, United Kingdom Currys Full time

    **DESCRIPTION**: Birchwood Warrington Contact Centre (1604) Permanent Full Time Grade 1 **£22,464 Plus bonus** **Hybrid with a requirement to work onsite when needed** **You'll be required to work onsite for the first 12 weeks** Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our...


  • Birchwood, United Kingdom Nationwide Platforms Full time

    Account management of a portfolio customers and an area portfolio, ensuring revenue growth through relationship management Convert quotation to order on first contactIdentify cross sell and upsell opportunities Proactively contact customers and complete customer care programmes including supporting promotional campaigns To actively, through outbound...


  • Birchwood, United Kingdom Currys Full time

    **Customer Focus Advisor**: **Birchwood, Warrington WA3 7PB** **Permanent** **Remote working available after training** **Full time, 40 hours per week** **£22,000pa + 4 weekly bonus of 10%** Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers - online, in-store or in their homes....


  • Birchwood, United Kingdom The Portfolio Group Full time

    Are you an experienced Customer Service Advisor looking for a new challenge? Do you have experience of working in a call centre environment? This is an exciting opportunity to work with Betfred.Com - one of the country's largest and well-known brands!! Ifyou enjoy a fast-paced environment, have a high level of customer care and attention to detail, this...