Admissions Team Leader Position

4 weeks ago

Cardiff, Cardiff, United Kingdom Spire Healthcare Group plc Full time
Job Title: Admissions Team Leader

We are seeking a highly motivated and organized Admissions Team Leader to join our team at Spire Healthcare Group plc. As a key member of our Patient Support Centre, you will be responsible for leading a team of administrators and ensuring the smooth delivery of all stages of the booking process, including admissions and pre-op assessments.

Key Responsibilities:
  • Lead a team of administrators to achieve operational performance and deliver high standards of customer service
  • Manage sickness, annual leave, and underperformance within the team
  • Conduct regular 1-2-1s and feedback sessions with team members
  • Ensure all calls are answered in a timely manner and quality assessments are carried out regularly
  • Plan workforce and manage administrative tasks associated with bookings, pre-op assessments, and admissions
  • Process KPIs weekly and identify process issues to improve scores
  • Provide data to the Patient Admissions Manager, Director of Shared Services, SMT, and HoDs as required
  • Attend departmental meetings and stay up-to-date on hospital/support centre matters
  • Deputize for the Patient Admissions Manager in their absence
Requirements:
  • Experience working within the NHS or Pre-Assessment is essential
  • Support other staff in the performance of duties and establish good working relationships
  • Promote effective communication throughout the working environment
  • Continuously improve oneself and the team to deliver on key tasks and objectives
  • Attend training events and meetings to acquire knowledge and skills
  • Perform duties in accordance with hospital policies
Benefits:
  • Competitive salary
  • Comprehensive benefits package, including 35 days annual leave, employer and employee contributory pension, and private medical insurance

We are proud of our heritage in private healthcare and our values as an organization: driving clinical excellence, doing the right thing, caring is our passion, keeping it simple, delivering on our promises, and succeeding and celebrating together.

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