Academic Supervisor

3 weeks ago


Cardiff, Cardiff, United Kingdom Cardiff University Full time
Main Responsibilities

As the Academic Supervisor for the Admissions Support Team, you will play a vital role in ensuring the smooth operation of the team, providing exceptional support to customers and stakeholders, and contributing to the development of admissions policies and procedures.

Key duties include:
  • Supervising the day-to-day operation of the Admissions Support Team, including the allocation of work tasks, production of work schedules, and provision of pastoral care and feedback through regular 1-2-1s.
  • Supporting the regular review of admissions policies and procedures, and ensuring compliance with legal and regulatory requirements.
  • Collaborating with local HR and finance procedures/policies to ensure effective operation of the team.
  • Developing and delivering training materials relevant to Admissions Support Team responsibilities.
  • Providing exceptional customer service to a range of stakeholders, including applicants, staff, and external bodies.


Requirements

To be successful in this role, you will need to demonstrate:
  • Excellent communication and interpersonal skills.
  • Ability to work independently, manage own workload and priorities, and plan and undertake project work.
  • Knowledge of HR policies and procedures, and commitment to professional development.
  • Flexibility and open-mindedness, with a positive and pragmatic approach to change.


About the Role

This is an exciting opportunity to join the Admissions Team at Cardiff University, contributing to the development of admissions policies and procedures, and supporting the delivery of a customer-focused recruitment process. As a key member of the team, you will work closely with stakeholders to ensure the smooth operation of the team and the delivery of exceptional customer service.

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